Branch Manager - East Rand

Sales & Business Development

• Lead and motivate the branch sales team to achieve and exceed sales targets.
• Develop and implement effective branch sales plans and strategies.
• Monitor sales performance and identify opportunities for growth and improvement.
• Work closely with senior management to align branch activities with overall business objectives.
• Assist with annual sales budgets using historical performance and regional market insights.
• Ensure ongoing product, sales and skills development for branch employees.

Customer Service

• Drive a customer-centric culture across the branch.
• Develop and implement processes to measure and improve customer satisfaction.
• Monitor service delivery and ensure customer service targets are consistently achieved.
• Work closely with technical and customer service teams to improve service procedures.
• Keep the team informed and trained on changes to processes and service requirements.

Technical Support

• Collaborate with Head Office technical teams to streamline support processes.
• Monitor technical service levels and customer satisfaction.
• Ensure technical staff maintain high standards of service and professionalism.

Stock & Inventory Management

• Oversee branch stock control and ensure accurate SAP records.
• Maintain high levels of stock accuracy and integrity.
• Minimise stock losses, theft and discrepancies.
• Optimise stock levels in line with lean management principles.
• Investigate and report stock variances.

Debtors & Financial Management

• Monitor debtor collection performance and ensure financial targets are achieved.
• Review customer accounts and credit limits to assess trading health.
• Ensure adherence to financial controls and procedures.
• Monitor cost centre performance and address budget variances.
• Manage branch budgets with a focus on profitability and sustainable growth.

People & HR Management

• Manage recruitment, onboarding, training and development within the branch.
• Build and maintain a motivated, engaged and high-performing team.
• Provide performance feedback and ensure compliance with company policies and labour legislation.
• Promote a positive working environment and support employee retention.
• Ensure compliance with occupational health and safety requirements.

Growth & Profitability

• Take accountability for overall branch profitability and sustainable growth.
• Identify opportunities to improve operational efficiency and increase revenue.
• Drive continuous improvement across sales, service and operational processes.
• Ensure branch performance remains aligned with organisational targets.

Minimum Requirements

• Bachelor’s degree or equivalent in Business Administration, Sales, Marketing, Human Resources or a related field.
• 10+ years’ high-level sales experience, with at least 2-4 years in a senior management/branch management position.
• Strong knowledge and understanding of sales, customer service and business operations.
• Proven experience managing and motivating sales teams.
• Strong financial and commercial acumen, including budgeting and cost control.
• Advanced proficiency in SAP ERP and MS Excel.
• Strong analytical and problem-solving skills, with the ability to interpret performance metrics and make informed business decisions.
• Excellent written and verbal English communication skills.
• Strong negotiation and relationship-management skills.
• Willingness to travel regularly and work overtime when required.

Key Competencies

• Strong leadership and people-management abilities.
• Highly organised, meticulous and results-oriented.
• Self-motivated, driven and deadline-focused.
• Positive, energetic and resilient under pressure.
• Excellent interpersonal and communication skills.
• Strong commercial and business management acumen.
• Customer-focused with a passion for service excellence.
• Analytical and comfortable working with performance data and KPIs.
• Strong negotiation and decision-making abilities.
• A proactive approach to identifying opportunities for growth and improvement.

What You'll Be Responsible For

• Achieving branch sales and contribution targets.
• Maintaining strong customer satisfaction and service levels.
• Controlling branch costs and budgets.
• Ensuring stock accuracy and effective inventory management.
• Maintaining effective debtor controls.
• Developing a high-performing branch team.
• Driving branch profitability, growth and operational excellence.

Please note that only suitable candidates will be contacted.