Call Centre Agent
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Location
In office (Midrand)
Employment
Full-Time
Overview
Company
Impact
Profile match
Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
Job title: Call Centre Agent, 4 months contract (Midrand)
Job Description:
Oversee all claims on the system as front line
Assist SOP team with any task required
Reporting to SOP Team Leaders
Escalate any issues internally
Ensure company SLA is not breached
Responsibilities:
Answer phones top assist customers
Respond to emails from customers
Engage courier and warehouse with any issues related to claims by customers
Verify claims against set company rules to verify or fail claims
Work with supplier's support structure
Minimum Qualifications and Requirements:
Matric
Call centre experience and certifications
Microsoft Office Suite, Outlook
Bilingual
Must have own car and valid driver's license
Responsible, Trustworthy and Honesty
Able to multitask
To apply, please submit your CV, as well as your latest payslip to
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