Customer Success Consultant

Key Responsibilities:

• Manage and grow a portfolio of existing clients through strong relationship management
• Identify cross-sell and organic growth opportunities within current accounts
• Onboard new clients and provide ongoing training and support
• Conduct regular client meetings and on-site visits to strengthen partnerships
• Monitor customer satisfaction and proactively manage retention risks
• Maintain accurate client and activity records within the CRM system
• Provide administrative and sales support to ensure smooth client operations
• Collaborate with internal teams to resolve client queries efficiently
• Support marketing initiatives and attend client or industry events
• Travel as required to engage with clients and support business objectives

Skills and Requirements:

• Matric or equivalent qualification (essential)
• Formal qualification in sales or marketing (advantageous)
• Proficiency in MS Office and CRM systems
• Minimum 3 years’ experience in customer success, sales, or client relationship roles
• Background in financial services, banking, or payment solutions is essential
• Proven track record of managing and growing existing client accounts
• Strong client engagement and relationship-building abilities
• Commercial mindset with a focus on results and revenue growth
• Excellent communication and interpersonal skills
• Highly organised with strong administrative and attention-to-detail skills
• Comfortable working in a fast-paced, evolving environment
• Proactive, solution-oriented, and customer-focused

Apply now!

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