Engineering Manager (Spares)

Key Responsibilities

• Develop and execute strategies to grow spare parts, refurbishment, repair and field service revenue
• Achieve departmental sales and profitability targets
• Identify new business opportunities within existing and prospective customer accounts
• Develop aftermarket sales strategies to increase customer retention and recurring revenue
• Analyse market trends, customer spending patterns and competitor activity

• Establish and maintain strong relationships with key mining and industrial customers
• Negotiate and maintain Customer Supply Agreements
• Resolve customer complaints, commercial disputes and service-related issues
• Ensure exceptional customer service standards throughout the department
• Conduct regular customer visits to strengthen relationships and identify opportunities

• Lead and manage the Spares and Services Department personnel
• Develop performance metrics and KPIs
• Mentor, coach and develop staff
• Manage departmental budgets and expenditure
• Drive continuous improvement initiatives

• Oversee quotation processes, costing submissions and order processing
• Monitor order expediting, collections and deliveries
• Ensure efficient inventory management practices
• Develop and maintain departmental procedures and workflows
• Maintain and improve part numbering systems and customer master data requirements

• Support regional Sales Engineers with lifecycle costing and maintenance budget projections
• Assist in developing aftermarket solutions for customers
• Coordinate customer communication regarding spare parts availability and maintenance planning

• Develop annual business plans and growth strategies
• Monitor departmental profitability and margins
• Identify opportunities to improve operational efficiency and customer responsiveness

Key Competencies

• Leadership and people management
• Negotiation and influencing skills
• Business development
• Customer relationship management
• Commercial decision-making
• Strategic thinking
• Problem-solving
• Financial analysis
• Project management
• High-level communication skills