Food and Beverage Supervisor
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Salary
≈ $19k – $51k per year (Estimated)
Location
In office (Hoedspruit)
Employment
Full-Time
Overview
Company
Impact
Profile match
Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
Guest Experience & Service Excellence
- Deliver personalised, five-star dining experiences across all meal periods.
- Engage with guests to ensure satisfaction and manage special dietary requirements.
- Handle guest feedback and resolve service issues professionally and discreetly.
- Maintain a visible presence during service to ensure standards are consistently met.
- Supervise daily F&B service operations including:
- Restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
- Ensure service setups, timings, and transitions are executed flawlessly.
- Coordinate closely with the Kitchen, Front Office, and Safari teams.
- Conduct pre-service briefings and post-service debriefs.
- Supervise waiters, bartenders, hosts, and service assistants on shift.
- Ensure staff grooming, uniform standards, and professional conduct.
- Assist with onboarding, training, and ongoing coaching of F&B staff.
- Support performance management and address minor disciplinary issues in line with company policy.
- Foster a positive, respectful, and service-driven team culture.
- Assist with stock control, requisitions, and stock rotation.
- Monitor breakages, wastage, and portion control.
- Ensure correct handling and storage of food, beverages, and equipment.
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