General Manager – Hospitality Operations

Our client, a leading hospitality services organisation, is seeking an experienced General Manager to oversee sites across Gauteng. You will take full operational and profit responsibility, ensuring SLA compliance while leading a large, diverse workforce. This role demands hotel and events experience across different hotel models (e.g., boutique, conference, business, leisure).

Employment Type: Full-time (Monday-Friday, 8h00-16h00; weekend work required as needed)

Direct Reports: 5-6 Managers

Indirect Reports: ±2000 staff across 52 hospitality sites in Gauteng

Relocation Subsidy: Not available

Essential Requirements:

• NQF Level 7 (Degree/Advanced Diploma)
• Training in Operations, CRM, and Financial Management
• 5+ years managerial experience in the services industry - specifically hotels & events
• Experience managing diverse hotel operations (different hotel types/models)
• Knowledge of OHS Act, ISO 9001, and Risk Management
• Valid SA Driver’s License

Key Performance Areas:

• Achieve profit targets through planning, delegation, coordination, and decision-making
• Develop and execute strategic plans based on financial and technological opportunities
• Set budgets, KPIs, and resource allocation; continuously review progress
• Coordinate procurement, production, field, and technical services
• Build a high-performance culture through recruitment, coaching, and capacity building
• Manage employee relations, conflict resolution, and corrective actions
• Ensure ISO 9001, OHS Act, and risk management compliance
• Stay current with industry trends via benchmarking, seminars, and networks