IT Field Engineer - Port Elizabeth

Job Mail • Bachelor's Degree • 4 hours ago
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Salary
≈ $22k – $55k per year (Estimated)
Location
In office (Gqeberha)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 23, 2026. First seen by Alion on Sep 17, 2026. Job Mail scores A on the Alion truth index.

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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators
Requirements:
  • Relevant IT Degree or Diploma
  • Industry certifications essential:
    • A+
    • N+
    • MCSE
  • Minimum 3-5 years’ proven field support experience within an IT environment
  • Previous leadership, supervisory, or project management experience
  • Strong knowledge of:
    • Server support
    • Office 365
    • Exchange mail
    • Routing
    • Wireless networking
    • IT infrastructure support
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Valid driver’s licence
  • Own reliable transport
  • Ability to work independently and under pressure
Responsibilities:

Technical Support and Infrastructure

  • Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals
  • Provide onsite and remote technical support to clients and users
  • Diagnose and resolve hardware, software, and network-related issues
  • Perform routine maintenance on servers, networks, and infrastructure environments
  • Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions
Server and Network Support
  • Support Microsoft server environments and cloud platforms
  • Troubleshoot network connectivity and performance issues
  • Maintain system configurations, user accounts, passwords, and permissions
  • Conduct fault-finding and recommend preventative measures
Project Coordination
  • Assist with project planning and implementation
  • Coordinate software installations and deployments
  • Ensure projects are delivered according to agreed timelines and standards
Leadership and Team Management
  • Lead and manage technical support staff and field engineers
  • Ensure high service delivery standards and operational efficiency
  • Mentor and support junior technical staff where required
Documentation and Client Service
  • Maintain technical documentation, service reports, and client records
  • Build and maintain strong client relationships
  • Deliver professional and efficient customer support
Key Skills and Competencies
  • IT infrastructure support
  • Server administration
  • Network troubleshooting
  • Office 365 administration
  • Exchange Server support
  • Routing and wireless networking
  • Technical fault-finding
  • Hardware and software support
  • Leadership and supervision
  • Project coordination
  • Customer service orientation
  • Problem-solving and analytical thinking
  • Communication and interpersonal skills
  • Time management and organisation
If you do not receive a response within two weeks of applying, please consider your application unsuccessful.
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