IT Support Technician

Key Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Maintain and manage internal IT infrastructure, including servers, networks, and security systems.
• Install, configure, and update workstations, laptops, and other IT equipment.
• Assist in the deployment and management of IT policies and procedures.
• Support internal teams with software applications and technical queries.
• Collaborate with vendors and service providers for hardware/software procurement and maintenance.
• Maintain accurate documentation of IT assets, configurations, and support logs.
• Implement and support Microsoft Office products and Microsoft 365, including MS Word, MS Excel, MS Outlook, and MS PowerPoint.
• Provide support for videoconferencing facilities and projectors.
• Install and support network and local printers.
• Design and install well-functioning computer networks, connections, and cabling.
• Inspect LAN infrastructure and troubleshoot network issues.
• Install and maintain VoIP software.
• Test and configure software while maintaining and repairing hardware and peripheral devices.
• Organize and schedule installations and maintenance without disrupting workflows.

Requirements:

• Education:
  • National Senior Certificate.
  • Relevant tertiary IT qualification (beneficial).
  • A+ / N+ Certification (completed).
• Experience:
  • 2-4 years of experience in IT support, network administration, or system maintenance.
• Skills:
  • Proficiency in Windows-related packages and programs.
  • Understanding of network cabling, switches, patching, and Wi-Fi.
  • Knowledge of network printing and ADSL lines, routers, and modems.