IT Technician

Support

• Log, prioritise and resolve support requests for all users on the ticketing system.
• Resolve technical problems onsite and remotely for PCs, laptops, tills and point-of-sale (POS) systems, printers, scales, barcode scanners and handhelds.
• Diagnose network, Wi-Fi, router and internet connectivity faults.
• Create and manage user accounts, passwords, email and access permissions.
• Escalate issues you cannot resolve to the senior technician, IT manager or third-party suppliers, and follow them through to closure.

• Travel to stores and other sites to repair, replace, install and configure equipment when required.
• Support store openings, relocations, refurbishments and roll-outs of new systems.
• Install and tidy network cabling, switches and Wi-Fi access points.

• Matric (Grade 12).
• A diploma or certificate in IT or a related field, or CompTIA A+ (or equivalent).
• Up to 3 years' experience in IT support or a help desk, supporting users on Windows 11 and 10 (entry-level candidates welcome).
• Experience with macOS.
• Working knowledge of TCP/IP, DHCP, DNS, routers, switches and Wi-Fi.
• Experience with Microsoft 365 and Active Directory user administration.
• Valid driver's licence and your own reliable transport.
• Willingness to travel to stores and sites, including outside Gauteng, and to work after hours when needed.
• Methodical problem solver who finds the cause, not just a quick workaround.

• CompTIA Network+, Microsoft MD-102 or equivalent certification.
• Experience with retail POS systems, barcode and label printing, or industrial scales.
• Experience in retail, food manufacturing or another multi-site environment.
• Experience with remote-access tools and a ticketing system.
• Basic knowledge of CCTV, VoIP phones or mobile device management.