Market Research Operations Manager – Remote, South Africa

• Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators
• Strong background in operations management
• Proven experience leading managers and high-performing teams
• Experience using data to identify opportunities and drive operational process improvements is highly advantageous
• Strong stakeholder management, communication, and influencing skills
• Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development
• Highly organised, with strong critical thinking and decision-making skills
• Confident working with reporting, spreadsheets, and workflow systems such as Jira
• Experience designing and delivering training and capability-building initiatives
• Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment

• Lead, coach, and develop Team Leads and Managers
• Support ownership of the quality and consistency of daily operations
• Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends
• Ensure high standards of validation, accuracy, and consistency across the function
• Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable
• Manage escalations above Team Lead level and remove blockers to ensure effective delivery
• Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams
• Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources
• Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy
• Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery
• Build and streamline training programmes for new hires and existing team members
• Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing

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