Night Auditor

Collaborate and work with all departments to ensure a smooth operation

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Partner with security to manage risks and matters of concern with guest and employees on duty

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Manage the front desk and all incoming calls

Confirm and verify guest information and payment methods

Ensure a high level of guest services and relations to ensure they have a positive experience

Assist other employees to ensure proper coverage and prompt guest service.

Upselling of other products and service

Assist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and procedures

Ensure all guest complaints and enquiries are attended to and resolved

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Perform and adhere to all guests check in /out policies and procedures

Ensuring all end of day tasks are completed

Perform and complete all reporting, cash handling and finance related task as per operational requirements

Investigate, resolve and report issues found on accounts

In the absence of the night manager support the team and hotel as per operational requirements

Perform other duties as and when operationally required

Requirements:

Grade 12

Hospitality Qualification preferred

At least 2 years’ experience working in a 4 / 5* hospitality environment within a similar role

Proficiency in Microsoft Office and Opera essential

Well-groomed and professional disposition

Positive and friendly attitude

Confident and calm demeanour

Excellent telephone and email etiquette

Strong organizing and planning skills

Sound financial acumen

Ability to multitask and work within a fast paced pressurized and team orientated environment

Excellent communication and interpersonal skills.

Strong work ethic

Strong attention to detail and efficiency pertaining to area of responsibility

Ability to work without supervision and show initiative.

Flexibility to work on weekends, public holidays, evenings and as per operational requirements

Excellent English language essential