Operations Controller

• Operations Management:

• Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities.
• Ensure timely dispatch and delivery of goods, adhering to customer expectations and company standards.
• Manage inventory levels and ensure stock accuracy.

• Performance Monitoring & Reporting:

• Track key performance indicators (KPIs) such as delivery times, cost efficiency, and resource utilization.
• Generate reports to identify trends, optimize operations, and support management decisions.

• Compliance & Quality Assurance:

• Ensure adherence to industry regulations, company policies, and safety protocols.
• Conduct regular audits to maintain high operational standards.
• Implement corrective actions when non-compliance or inefficiencies are identified.

• Team Coordination:

• Supervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers.
• Foster a collaborative and motivated team environment.

• Customer Relationship Management:

• Act as the primary point of contact for operational queries and customer complaints.
• Collaborate with clients to address concerns and enhance satisfaction levels.

• Cost Control & Optimization:

• Optimize routes, resources, and processes to achieve cost efficiency.

• Technology & Systems:

• Utilize logistics management software and tools to streamline operations.
• Identify and implement technology solutions to improve operational efficiency.

Qualifications and Skills:

• Education:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Experience:

• Minimum of 3-5 years of experience in logistics or operations management.
• Proven track record of managing logistics processes and teams.

• Skills:

• Strong organizational and multitasking abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in logistics management software (e.g., SAP, WMS, or TMS).

• Strong communication and interpersonal skills.
• Ability to adapt quickly to changing priorities.

• Other Requirements:

• Knowledge of transportation regulations and compliance standards.
• Experience in budgeting and cost control.
• Ability to work in high-pressure environments.

Key Competencies:

• Leadership and team management.
• Proactive and results-driven mindset.
• Customer-oriented approach.
• Strong attention to detail and accuracy.

Working Conditions:

• Fast-paced logistics environment.
• May require occasional travel to oversee operations or meet with clients.
• Flexible hours to address operational needs, including weekends or evenings if necessary.

Reporting To:

• Operations Manager or General Manager.