Outsourced Payroll Consultant

Minimum requirements for the role:

• Must have a National Senior Certificate; An Accounting, Tax, Payroll, or a related qualification would be highly advantageous
• Minimum 2 years’ experience within a payroll function, ideally within an accounting, payroll, or professional services practice environment
• Experience managing or processing payrolls for multiple clients would be advantageous
• Strong understanding of payroll processes, statutory requirements, deductions, pension contributions, and year-end reporting
• Expert user of payroll software with strong Microsoft Excel skills
• Good understanding of UK payroll legislation and regulatory requirements, including HMRC and The Pensions Regulator, would be advantageous
• Excellent written and verbal communication skills, with the ability to communicate confidently with clients and colleagues
• Strong attention to detail with the ability to manage multiple deadlines and prioritise effectively

The successful candidate will be responsible for:

• Supporting and overseeing the end-to-end processing of a diverse portfolio of client payrolls, ensuring all payrolls are processed accurately and within agreed deadlines.
• Calculating and reviewing gross pay, deductions, statutory payments, pension contributions, and other payroll-related items.
• Managing year-end payroll processing and assisting with statutory reporting requirements.
• Acting as a key point of contact for an allocated portfolio of clients, building strong professional relationships and providing ongoing payroll support.
• Managing client expectations regarding deadlines, scope of work, and service delivery while maintaining a high standard of customer service.
• Investigating and resolving complex payroll queries and issues, providing clients with accurate and practical solutions.
• Ensuring payroll processes comply with current and new legislation and regulatory requirements, implementing changes where required.
• Maintaining robust internal quality-control procedures and conducting payroll reviews to identify and minimise errors.
• Identifying payroll risks relating to accuracy, compliance, data security, and confidentiality, and taking appropriate action to mitigate these risks.
• Assisting with internal audits and reviews to ensure consistent service quality across the payroll function.
• Identifying opportunities to improve payroll processes, systems, and workflows, including the use of automation to improve efficiency.
• Maintaining accurate WIP records and assisting with the timely billing of client work to support the profitability of the payroll service line.
• Keeping up to date with payroll legislation, software developments, industry best practices, and changes affecting clients.
• Working collaboratively with the wider team to maintain a high-performing, client-focused payroll function.