Pre-Sales Engineer (Technical) (Telecommunications)(Cape Town)
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026. Job Mail scores A on the Alion truth index.
Technical Sales Support
Partner with the Sales team to provide technical consultation during customer engagements.
Assist with customer meetings, presentations, demonstrations and technical discussions.
Validate customer requirements and recommend appropriate client solutions.
Prepare technical proposals, bills of materials (BOMs) and solution recommendations.
Support channel partners throughout the sales cycle.
Solution Design & Engineering
Design wired and wireless network infrastructure solutions.
Design CCTV and surveillance system layouts using company's VIGI solutions.
Recommend switching, routing, wireless, fibre and surveillance solutions based on customer requirements.
Produce logical network diagrams and solution documentation. Ensure proposed solutions are technically sound, scalable and commercially viable.
Customer Technical Support
Provide Level 2 technical support to distributors, resellers, installers and end-users.
Troubleshoot networking and surveillance-related issues remotely and on-site.
Assist customers during product deployment and implementation.
Investigate technical faults and recommend corrective actions.
Escalate complex issues where required.
Training & Technical Enablement
Deliver technical training sessions to distributors, resellers, installers and customers.
Conduct product demonstrations and technical workshops.
Develop technical knowledge within the sales team.
Promote best practices for installation, configuration and troubleshooting.
Stay up to date with new company technologies and product releases.
Internal Technical Support
Provide technical support to internal staff.
Configure new laptops, desktops and user environments.
Maintain internal networking infrastructure.
Support company servers, switches, wireless infrastructure and user connectivity.
Assist with software installation and user support.
Product & Technical Knowledge
Maintain expert knowledge across company's product ranges including:
- Business Networking
- Omada SDN
- VIGI Surveillance
- Aginet ISP Solutions
- Tapo Smart Home
- Mercusys Networking
- Enterprise Switching
- Wireless Networking
- Routing
- Fibre Networking
- CCTV Systems
- Network Security Fundamentals
Cross-Functional Collaboration
Work closely with Sales, Technical Support, Product Management and Marketing teams.
Provide technical feedback to Product Managers.
Assist with proof-of-concept installations and demonstrations.
Support exhibitions, customer events and technical roadshows.
Minimum Requirements
Diploma or Degree in Information Technology, Computer Networking, Electronic Engineering or a related technical field.
Minimum 3 years' experience in a Pre-Sales, Network Engineer or Technical Support role.
Strong networking knowledge including:
o TCP/IP
o VLANs
o Routing
o Switching
o Wireless Networking
o Fibre Networking
Experience designing network infrastructure solutions.
Experience configuring enterprise networking equipment.
Strong troubleshooting skills.
Excellent presentation and communication skills.
Valid driver's licence.
Willingness to travel throughout the Western Cape when required.
Highly Advantageous
Experience working with products similar to:
- TP-Link
- Cisco
- Ubiquiti
- MikroTik
- Aruba
- Huawei
- Ruckus
- Cambium
- Hikvision
- Dahua
- Axis
Industry certifications such as:
- TPNA / OCNA
- CCNA
- HCIA
- MTCNA
- CompTIA Network+
- Similar networking certifications
Key Competencies
HIGH COMMAND OF ENGLISH/AFRIKAANS NOT NEG
Customer focused
Excellent communication and presentation skills
Strong analytical and problem-solving ability
Commercial awareness
Technical curiosity
Strong planning and organisational skills
Ability to explain complex technical concepts in simple terms
Self-motivated and able to work independently
Strong teamwork and collaboration skills
Professional and confident when engaging with customers
Key Performance Areas (KPIs)
Customer technical support response times
Technical training delivered
Pre-sales project support provided
Solution accuracy and quality
Customer satisfaction
Successful project implementations
Technical certification completion
Sales support effectiveness
Distributor and reseller engagement
Internal IT support service levels