Receptionist
Attend to all guest needs, including check in & outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about lodge services
Coordinate with other lodge departments to fulfil guest needs and requests
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
Requirements:
Grade 12
Recognised Hospitality Diploma
Minimum of 2 years in a 4/5* lodge in a similar position
Experience working with the Marriott brand essential
Proficient in Microsoft 365 & Opera
Possess strong guest relations experience
Excellent customer service skills
Being detail-oriented and accurate
Excellent at planning and organization
Skilled at multi-tasking
Professional attitude and image
Able to handle stress and stay relaxed and confident under pressure
Excellent conflict resolution skills
Strong decision-making and judgment skills