Reservations Manager
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 12, 2026. Job Mail scores E on the Alion truth index.
- Previous reservations management experience preferred, ideally within a hotel, lodge or hospitality environment
- Experience with Eres, HTI and Apex systems, or willingness to learn
- Knowledge of online travel agencies (OTAs), tour operators and the South African tourism market advantageous
- Excellent written and verbal communication skills in English; Afrikaans an advantage
- Strong organisational skills and attention to detail
- Excellent customer service and sales skills
- Computer literate, including Microsoft Excel
- Ability to manage multiple tasks and work under pressure
- Professional, proactive and well organised
- Must be based in or able to commute to Rivonia, Johannesburg
KEY RESPONSIBILITIES:
- Manage daily reservations for individual, group and FIT bookings
- Respond promptly and professionally to enquiries received via telephone, email, website, WhatsApp and other channels
- Process bookings, amendments and cancellations accurately on Eres, HTI and Apex
- Monitor room availability, inventory and allocations to prevent overbooking
- Prepare booking confirmations, invoices and pre-arrival information
- Record special requests and communicate these to the relevant on-site departments
- Monitor occupancy, booking trends, revenue and source of business
- Implement effective rate management and yield strategies to maximise occupancy and average daily rate
- Maintain rate accuracy across distribution channels and booking platforms
- Manage relationships with online travel agencies, travel agents and tour operators
- Collaborate with management and marketing on promotions, packages and special offers
- Prepare daily, weekly and monthly reservations and revenue reports
- Maintain accurate guest, deposit and payment records
- Assist with reservations budgeting and forecasting
- Coordinate with on-site departments to ensure smooth arrivals and guest arrangements
- Resolve reservation queries and escalations professionally
- Supervise and support one other Reservationist
PACKAGE:
- Salary: R28,000 - R30,000 per month, negotiable based on experience
- Full-time, office-based position
- Career growth opportunities
LOCATION: Rivonia - Johannesburg, Gauteng