Retail Store Manager - Design

Key Responsibilities:

• Lead, coach and manage the retail team, including rosters, performance, training and recruitment
• Take ownership of daily store operations, security, housekeeping and operational standards
• Drive daily, weekly and monthly sales performance and improve conversion, average spend and repeat business
• Build strong relationships with VIP clients and develop effective clienteling and follow-up
• Oversee stock receiving, replenishment, stock counts and inventory accuracy
• Manage daily administration, cash controls, banking, reporting and store expenses
• Resolve customer, staffing and operational issues efficiently and professionally
• Develop relationships with hotels, concierges, guest houses, tour operators, tour guides and complementary local businesses to increase store traffic and referrals
• Coordinate store events, launches and collaborations, ensuring smooth execution and effective customer follow-up
• Provide relevant sales, customer and operational insights while supporting the owner’s creative and merchandising direction

Requirements:

• Minimum 5 years’ retail management experience, with responsibility for a store, team and sales results

• Premium / luxury retail experience strongly preferred; high-end hospitality or design-led retail experience will also be considered

• Proven ability to improve sales through team leadership, customer development and follow-up
• Strong experience in staff management, recruitment, training and performance management
• Sound stock, cash, administration and reporting skills
• Confident using retail systems, sales reports and Microsoft Excel
• Excellent spoken and written English
• Highly organised, dependable and commercially minded
• Strong communication and relationship-building skills
• Able to take ownership, make sensible decisions and follow through without constant supervision
• Own transport essential; valid driver’s licence advantageous for local business development