Risk, Security & Facilities Manager

Purpose of the Role:

• The successful candidate will take overall responsibility for the management of risk, security, occupational health and safety, and facilities across the business.
• The role requires a dynamic, energetic, and hands-on individual who can identify, evaluate, and manage security, safety, operational and facilities-related risks.
• The successful candidate will develop and implement effective strategies, policies, procedures, and controls to protect the company’s employees, property, stock, equipment, and facilities.
• The role will also take responsibility for the effective maintenance of the company’s buildings, infrastructure, equipment, security systems, and supporting services.

Salary: Market Related

Key Responsibilities:

Risk & Security Management

• Take overall responsibility for risk and security management across the business.
• Identify, assess, and mitigate operational, security, safety, and business risks.
• Manage and control security officers and external security service providers.
• Monitor the performance and service levels of security providers.
• Manage and oversee all security systems.
• Ensure CCTV, access-control systems, alarms, and related security technology remain effective and operational.
• Implement and maintain effective security and loss-prevention controls.
• Identify potential areas of stock loss, theft, damage, or operational exposure.
• Conduct regular security, risk, and operational inspections.
• Investigate security incidents, theft, stock losses, and other irregularities.
• Prepare accurate investigation reports.
• Recommend and implement appropriate corrective and preventative actions.
• Maintain accurate risk registers.
• Ensure identified risks are actively monitored and managed.
• Provide management with regular updates regarding security concerns and significant business risks.

Loss Prevention & Stock Protection

• Develop and maintain effective stock-loss prevention controls.
• Identify weaknesses in stock-handling, access-control and security processes.
• Monitor areas where the business may be exposed to theft, fraud, damage or loss.
• Investigate stock losses and unexplained variances.
• Work with warehouse and operational management to strengthen stock-protection controls.
• Recommend practical measures to reduce losses and improve accountability.
• Ensure corrective actions are implemented and monitored.

Occupational Health & Safety

• Take overall responsibility for Occupational Health and Safety within the workplace.
• Ensure compliance with applicable OHS legislation, regulations, and standards.
• Ensure compliance with company health and safety policies and procedures.
• Conduct regular workplace inspections and risk assessments.
• Identify unsafe conditions, behaviours, and operational practices.
• Investigate workplace accidents, incidents and near misses.
• Implement appropriate corrective and preventative actions.
• Manage OHS training and employee-awareness programmes.
• Manage emergency procedures, emergency planning, and workplace drills.
• Ensure appropriate safety documentation, registers and records are maintained.
• Ensure all required OHS appointments and responsibilities are appropriately managed.
• Promote a strong safety culture across the business.
• Work closely with management and employees to improve workplace safety.

Facilities Management

• Take overall responsibility for the management and maintenance of company facilities and infrastructure.
• Ensure buildings, warehouses, offices, staff areas, parking areas, yards, and other physical assets are maintained to the required standard.
• Ensure the workplace remains clean, safe, secure, functional, and fit for purpose.
• Develop and manage preventative-maintenance programmes.
• Coordinate scheduled and emergency repairs.
• Monitor the condition of facilities, equipment and infrastructure.
• Identify maintenance requirements before they become operational problems.
• Manage contractors, maintenance companies and facilities-related service providers.
• Obtain and evaluate quotations for maintenance, repairs and facilities-related projects.
• Ensure service providers complete work according to the required quality, safety, and service standards.
• Monitor facilities-related expenditure.
• Control maintenance and facilities costs.
• Ensure statutory inspections, certificates, licences, and compliance requirements remain valid and up to date.
• Identify facilities-related risks and implement remedial and preventative measures.
• Assist with facility expansions, renovations, relocations, and capital projects when required.

Contractor & Service-Provider Management

• Source and appoint suitable contractors and service providers.
• Manage the performance of security, maintenance, and facilities-related service providers.
• Ensure contractors comply with company safety, security and operational requirements.
• Monitor contractor attendance, quality, turnaround times and costs.
• Obtain and compare quotations.
• Address poor service or non-compliance timeously.
• Maintain accurate contractor and service-provider records.
• Ensure all work is completed safely and according to agreed specifications.

Incident Management & Investigations

• Manage the reporting and investigation of security, safety and operational incidents.
• Investigate accidents, near misses, theft, stock losses, property damage and security breaches.
• Gather relevant information and supporting evidence.
• Identify the root causes of incidents.
• Prepare clear and accurate investigation reports.
• Recommend appropriate corrective and preventative actions.
• Track corrective actions through to completion.
• Identify incident trends and recurring areas of risk.
• Escalate serious incidents and risks to management.

Administration & Reporting

• Maintain accurate records relating to security, incidents, risks, OHS and facilities.
• Prepare and submit regular management reports.
• Provide management with practical recommendations.
• Conduct and document daily, weekly, and monthly inspections where required.
• Develop and maintain relevant policies, procedures, registers, and control measures.
• Monitor security, maintenance, and facilities-related performance.
• Track significant risks, incidents, and outstanding corrective actions.
• Maintain accurate statutory documentation and compliance records.
• Provide management with regular updates on security concerns, facility requirements, and operational risks.

Minimum Requirements:

Qualifications:

• Matric / Grade 12 is essential.
• A relevant qualification in Risk Management, Safety Management, Facilities Management or a related field is essential.
• PSIRA Grade A registration will be highly beneficial.
• Experience:
• Minimum 5-7 years’ relevant experience in risk, security, occupational health and safety, facilities management, or a closely related role.
• Experience within a warehouse, distribution, retail, manufacturing, or similarly operational environment is strongly preferred.
• Minimum 3-5 years’ management or supervisory experience.
• Proven experience managing security officers and external security service providers.
• Strong practical experience in risk management and security operations.
• Proven loss-prevention and stock-protection experience.
• Experience investigating security incidents, stock losses, accidents and operational risks.
• Experience managing CCTV, access control, alarms and related security technology.
• Strong Occupational Health and Safety experience.
• Good working knowledge of OHS legislation and workplace safety requirements.
• Experience conducting workplace inspections and risk assessments.
• Experience managing OHS training, emergency procedures and workplace drills.
• Proven facilities-management experience.
• Experience managing buildings, warehouses, offices, yards and supporting infrastructure.
• Experience developing and managing preventative-maintenance programmes.
• Experience managing contractors, maintenance companies and other service providers.
• Experience obtaining and evaluating quotations.
• Experience controlling facilities and maintenance expenditure.
• Experience managing statutory inspections, certificates and compliance requirements.
• Strong incident-investigation and report-writing experience.
• Experience developing policies, procedures, registers and operational controls.
• Strong management-reporting experience.

Skills & Competencies:

• Strong understanding of risk management, security and loss prevention.
• Strong knowledge of Occupational Health and Safety.
• Good understanding of facilities and contractor management.
• Strong incident-investigation and root-cause analysis skills.
• Excellent report-writing ability.
• Strong organisational and administrative skills.
• Excellent communication and stakeholder-management skills.
• Strong problem-solving and decision-making ability.
• Ability to work independently.
• Ability to take ownership of problems and follow matters through to completion.
• Ability to manage several priorities simultaneously.
• Ability to enforce company standards and hold employees and service providers accountable.
• Strong computer literacy and reporting skills.
• Commercial awareness and the ability to control costs.
• Ability to operate effectively in a busy warehouse and operational environment.

The Right Person:

• Must be dynamic, energetic, and proactive.
• Must be a strong and confident manager.
• Must be comfortable enforcing standards.
• Must be able to hold employees, contractors and service providers accountable.
• Must be highly organised and detail oriented.
• Must be practical and hands-on.
• Must be analytical and solutions focused.
• Must be comfortable working with employees, management, contractors and external service providers.
• Must be able to identify potential problems before they become incidents.
• Must be able to balance risk, security, safety, facilities and operational requirements.
• Must maintain a commercial and cost-conscious mindset.
• Must be willing to work in the operational and warehouse environment.
• Must demonstrate initiative, ownership and strong follow-through.
• Must be able to make sound decisions under pressure.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.