Sales Consultant - Personal Lines

Key Responsibilities

Sales & Business Development

• Achieve and exceed monthly sales targets, conversion ratios, and key performance indicators.
• Engage with prospective clients through qualified leads and allocated marketing campaigns.
• Maximise sales opportunities through effective lead management and consultative selling techniques.
• Conduct comprehensive financial needs and risk analyses to recommend suitable short-term insurance solutions.
• Ensure clients meet underwriting and insurability requirements before concluding sales.
• Identify cross-selling and up-selling opportunities across the product range.
• Stay up to date with industry trends, products, and underwriting requirements.

Client Relationship Management

• Deliver an exceptional Red Carpet Experience to high-net-worth clients.
• Build and maintain trusted, long-term client relationships.
• Manage all allocated leads and client follow-ups within agreed service levels.
• Maintain professional, ethical, and confidential communication throughout the sales journey.

Compliance & Governance

• Ensure full compliance with FAIS, FICA, POPIA, Treating Customers Fairly (TCF) principles, and all applicable legislation.
• Complete compliant Records of Advice (ROA) for every policy sold.
• Adhere to internal sales processes, quality standards, and regulatory requirements.
• Maintain accurate and up-to-date client records and documentation.

Quality & Performance

• Maintain required monthly Quality Assurance scores.
• Implement QA feedback and remediation actions within required turnaround times.
• Effectively manage your sales pipeline and CRM system.
• Maintain productivity, attendance, and adherence to scheduled working hours.
• Participate actively in coaching, training, and continuous improvement initiatives.

Team Contribution

• Contribute positively to a collaborative and high-performing team culture.
• Attend team meetings, coaching sessions, and training programmes.
• Identify and escalate operational risks where necessary.
• Adhere to company policies, procedures, and professional standards.

Minimum Requirements

Qualifications

• FAIS-recognised qualification (NQF Level 4 or higher) meeting Fit and Proper requirements.
• RE5 Representative (Essential).
• Class of Business (COB) certification where applicable.
• CPD requirements maintained in accordance with FSCA regulations.

Experience

• Minimum 2 years' proven sales experience within the short-term insurance industry.
• 2-5 years' experience selling Personal Lines insurance products.
• Proven track record of consistently achieving and exceeding sales targets.
• Experience servicing high-net-worth clients will be highly advantageous.
• Broker-based sales experience will be advantageous.

What We're Looking For

• Strong consultative sales and negotiation skills.
• Excellent communication and relationship-building abilities.
• Self-motivated, resilient, and target-driven.
• Strong attention to detail and compliance.
• High level of professionalism and integrity.
• Ability to thrive in a fast-paced, performance-driven environment.

Why Join Us?

• Competitive remuneration with an attractive incentive structure.
• Continuous learning, coaching, and professional development.
• Opportunity to work with premium clients and a respected insurance brand.
• A collaborative culture that recognises and rewards high performance.