Spa and Wellness Manager

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.

jobmail.co.za · HQ: Pretoria, South Africa · Job Boards & Aggregators · Est. 1997

This is a senior, dual-focus role for a wellness professional who is as comfortable leading a team and managing budgets as they are working treatment-side. You will shape a distinctive, nature-led wellness experience within a remote, intimate safari setting.

Core Criteria:

Previous experience in a spa or wellness management role, ideally in luxury hospitality/lodge setting
Recognised qualification in spa therapy or wellness
Proven ability to lead, coach and develop a wellness team
Practical experience managing budgets, revenue targets and cost control
Strong knowledge of spa hygiene, health and safety standards
Current practical therapist skills, with the willingness to treat guests when needed
Knowledge of holistic wellness trends, including movement, nutrition, recovery and mindfulness
Excellent guest engagement and communication skills
Ability to collaborate across guiding, culinary and guest experience teams
Comfortable living and working in a remote bush environment

Core Responsibilities:

Lead the ongoing development of a distinctive, commercially viable wellness offering
Align wellness initiatives with the broader group wellness strategy
Design personalised wellness journeys that complement the wider safari experience
Partner with culinary and guiding teams to weave nutrition and mindful experiences into the guest stay
Oversee all spa and wellness facilities, including the gym, sauna, ice bath and pool
Conduct routine inspections covering cleanliness, maintenance, water quality and pest control
Deliver treatments personally during peak periods and when operationally required
Manage inventory, equipment and operational resources
Prepare and manage annual budgets and business plans
Drive revenue through treatments, programmes, retail and upselling
Coach and train the team, and set clear performance expectations
Review guest feedback and implement continuous improvements
Ensure compliance with health, safety, environmental and company standards

This is a live-in position.

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