Supply Chain Coordinator

Grade 12

Experience:

Previous experience as a telesales representative or sales/customer service-related role and Supply Chain.

Knowledge Required:

Good knowledge of relevant computer programs and telephone systems

Skills Required:

• Ability to learn about products and services and describe/explain them to individuals.
• Excellent communication and interpersonal skills.
• To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

• Capture and process customer orders with a focus on accuracy and compliance with customer requirements.
• Ensure customer orders are processed within agreed service level agreements.
• Release customer orders to Production within required cut-off times to support production planning.
• Coordinate order amendments and communicate changes to Production, Logistics, and customers.
• Respond promptly to customer enquiries regarding orders, delivery dates, and amendments.
• Built strong customer relationships through proactive communication and timely issue resolution.

Customer Service:

• Monitor outstanding orders and proactively follow up with Logistics to ensure successful deliveries.
• Coordinate urgent and add-on orders while meeting strict turnaround times.
• Confirm stock availability and delivery commitments to customers.
• Serve as the primary point of contact for customer order enquiries, shortages, delivery queries, and product availability.
• Resolve logistics-related customer issues within agreed service levels.
• Maintain regular communication regarding order progress, production constraints, and delivery schedules.
• Coordinate back orders and ensure customers receive accurate delivery updates.

• Escalated delivery concerns to ensure orders were completed within customer expectations.
• Assisted in resolving delivery-related queries and maintaining delivery visibility.
• Communicate production constraints and capacity limitations to Sales and customers.
• Liaise with Production, Planning, and Logistics to ensure seamless order fulfilment.

• Coordinate delivery rescheduling and transport arrangements.
• Investigate rejected deliveries and stock returns and facilitate timely resolution.
• Support cross-functional teams to minimize production delays and improve operational efficiency.

• Prepare and distribute daily Strike Rate reports identifying customer short supplies.
• Conduct root cause investigations into supply shortages.
• Monitor recurring issues and coordinate corrective actions.
• Produce operational reports used to support management decision-making

• Coordinate communication between Sales, Production, and Logistics for new product launches and customer projects.
• Ensure project information is accurate and communicated within agreed timelines.
• Monitor project progress to minimize delays caused by communication gaps.
• Support cross-functional planning for successful product implementation.