System and Product Manager

Core Criteria:

• Hands-on experience building and managing a travel booking, itinerary or reservations platform, with the ability to pick up new systems quickly
• Travel industry background, with a working knowledge of how DMCs and tour operators run, and of the Southern and East African safari markets
• Solid grasp of travel pricing: nett and rack rates, STO agreements, commission tiers, mark-ups and margins
• Exceptional attention to detail and data accuracy when loading flights, activities, transfers, rates and promotions
• Experience managing product and content information and working with suppliers or partners
• Highly organised, able to juggle a long task list across parallel projects and follow up proactively
• Confident communicator and trainer, with experience onboarding agents or colleagues
• Experience with CRM tools, payment tools and API live-availability integrations

Candidate Responsibilities:

• Load and maintain flights (scheduled and charter), activities and transfers, including rates, descriptions, images and all travel legs
• Check that rates, content and images pull through correctly on quotes and itineraries for every agent tier
• Run system checks, troubleshoot issues, log snags with the developers and follow them up
• Test, roll out and document new system features and updates
• Oversee tenancy settings, including supplier notifications, banners, external user toggles and travel guide content
• Onboard and manage third-party properties, including STO rate sheets, contracts, insurance details and property page content
• Keep the pipeline of new partners moving and follow up on live availability and API integrations
• Oversee marketing projects covering property pages, operator pages, images and descriptions
• Maintain supplier accounts, including email addresses and emergency contacts for each property
• Set up, test and retire specials and promotions, from seasonal and honeymoon offers to last-minute and system-only deals
• Contribute to roadmap strategy, including revenue opportunities, upsell options and the balance between agent and supplier commission tiers
• Create and maintain SOPs for the platform’s core processes
• Train and update new and existing agents, answer system queries and feed agent feedback into the roadmap
• Provide backup support on itineraries and bookings when the dedicated team member is on leave

This is a live-out position based in Cape Town. A co-working space will be shared with the department head and travel to Franschhoek office may be required as necessary.