Account Executive, Customer Growth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Executive, Customer Growth based in the United States.

This role owns expansion revenue across an established portfolio of enterprise customers, combining strategic account development with hands-on commercial execution.

You will identify opportunities to grow adoption across users, business units, products, integrations, and AI-enabled solutions.

The position places a strong emphasis on helping customers connect emerging AI capabilities to meaningful business outcomes.

You will build trusted relationships with stakeholders and executive sponsors while developing multi-threaded strategies across complex buying environments.

Working closely with Customer Experience, Services, Product, Marketing, Finance, and Sales teams, you will coordinate tailored strategies that drive customer value and revenue growth.

You will manage everything from smaller transactional expansions to complex six-figure enterprise sales cycles.

Success in this role requires customer empathy, commercial discipline, strong business judgment, and a consistent focus on exceeding revenue targets.

Accountabilities

• Own expansion revenue and quota across an assigned portfolio of existing customers, consistently working toward and exceeding sales targets.
• Maintain accurate, data-driven forecasts across the portfolio, including renewal risk, expansion potential, and quarterly and annual revenue projections.
• Develop strategic account plans for priority customers, incorporating organizational structures, executive sponsors, business-unit opportunities, purchasing history, product usage, adoption data, whitespace, and future growth potential.
• Identify, develop, and close expansion opportunities involving additional users, business units, products, integrations, and AI-enabled offerings, translating customer challenges into funded initiatives.
• Manage opportunities ranging from transactional expansions to complex six-figure strategic enterprise sales cycles with consistent ownership and urgency.
• Build trusted-advisor relationships with customer stakeholders and executive sponsors, expanding engagement beyond primary day-to-day contacts.
• Navigate complex, multi-stakeholder organizations and develop multi-threaded commercial strategies involving business, legal, procurement, technology, executive, and AI governance stakeholders.
• Lead discovery conversations that uncover business challenges, strategic priorities, risks, inefficiencies, and opportunities, connecting technology and AI capabilities to measurable customer outcomes.
• Partner closely with Customer Experience teams to maintain strong customer relationships while retaining clear ownership of the commercial and revenue-growth motion.
• Collaborate with Services, Solution Consulting, Product, Marketing, Finance, and other internal teams to develop and execute effective customer strategies.
• Own the commercial process for existing-customer renewals and amendments, including contracting, pricing coordination, early risk identification, and internal approvals.
• Develop documented close strategies for significant expansion opportunities, clearly outlining stakeholders, decision criteria, next steps, and actions required to advance each deal.
• Maintain strong professional discipline across meeting preparation, follow-up, customer commitments, proposals, pricing, contracting, and CRM data.
• Continuously strengthen knowledge of products, AI capabilities, contract lifecycle management trends, competitive dynamics, and evolving customer business challenges.

Requirements

• 7+ years of proven experience in SaaS account growth, expansion sales, or strategic account management, with a demonstrated track record of exceeding revenue targets and generating new revenue within existing enterprise accounts.
• Demonstrated experience selling or positioning AI-enabled enterprise solutions, with the ability to connect emerging technology to business value, executive priorities, governance requirements, and measurable outcomes.
• Direct experience with AI, analytics, contract lifecycle management, legal technology, or other emerging enterprise technology solutions is preferred.
• Strong experience navigating complex B2B customers, multi-stakeholder buying environments, and multi-threaded enterprise sales strategies.
• Strong understanding of SaaS subscription models, customer lifecycle economics, value realization, account expansion, and revenue-growth strategies.
• Ability to communicate, present, negotiate, and influence stakeholders at all organizational levels, including executive and C-suite audiences.
• Strong business acumen and the ability to translate product capabilities into tangible customer outcomes such as revenue growth, operational efficiency, cost optimization, and risk reduction.
• Experience managing both high-volume transactional opportunities and longer-cycle strategic enterprise sales processes.
• Excellent organizational skills and exceptional attention to detail across account planning, commercial documentation, contracting, forecasting, and CRM management.
• Strong written and verbal communication skills, including concise executive-level communication and professional customer follow-up.
• Demonstrated ownership mentality, sound judgment, integrity, and the willingness to proactively escalate issues and seek support when appropriate.
• Experience with Salesforce or a comparable CRM platform and proficiency with standard business productivity tools.
• Bachelor’s degree or equivalent relevant professional experience.

Benefits

• Opportunity to own expansion revenue across an established enterprise customer portfolio.
• High-impact role focused on strategic account growth, customer value, and emerging AI-enabled solutions.
• Exposure to executive-level stakeholders and complex enterprise buying environments.
• Cross-functional collaboration with Customer Experience, Services, Product, Marketing, Finance, Sales, and other teams.
• Opportunity to develop strategic account management, enterprise sales, and AI solution-selling expertise.
• Environment that values customer empathy, curiosity, ownership, professionalism, and commercial discipline.