Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Manager based in Canada.

This opportunity is designed for a results-driven Account Manager focused on growing and retaining revenue across an established customer portfolio.

You will build strategic relationships with executive stakeholders while identifying opportunities to expand existing accounts and strengthen long-term partnerships.

Working closely with Customer Success, Sales, Product, Marketing, and Legal teams, you will lead renewals, negotiations, and expansion initiatives from proposal through signature.

You will act as a trusted advisor, helping customers address complex business challenges and maximize the value of technology and localized marketing solutions.

The role combines strategic account planning, consultative selling, pipeline management, forecasting, and executive-level presentations.

You will operate in a fast-paced, collaborative environment where creativity, adaptability, and strong commercial judgment are highly valued.

This is an opportunity to make a measurable impact on customer retention and revenue growth while developing relationships with leading multi-location organizations.

Accountabilities

• Build and execute strategic account plans designed to drive revenue growth and retention across an established commercial customer portfolio.
• Develop and maintain deep, long-term relationships with executive stakeholders, decision-makers, and key contacts within assigned accounts.
• Act as a trusted advisor by understanding customer objectives, addressing business challenges, and helping clients maximize the value of available solutions and services.
• Identify and pursue upsell and cross-sell opportunities to expand existing customer relationships and increase account penetration.
• Lead renewal strategies, contract negotiations, and commercial processes from initial proposal through final signature.
• Develop compelling business cases and executive presentations that clearly communicate customer value, return on investment, and strategic outcomes.
• Partner closely with Customer Success, Sales, Product, Marketing, and Legal teams to deliver coordinated customer experiences and successful commercial outcomes.
• Represent the organization at customer-facing events, industry conferences, and strategic account reviews as required.
• Serve as a subject matter resource on localized marketing at scale and help customers address complex challenges through innovative solutions.
• Maintain accurate pipeline management, forecasting, CRM activity, and accountability against revenue and growth targets.
• Use CRM, sales enablement, and marketing technologies effectively to manage accounts, monitor customer health, and support commercial planning.
• Remain adaptable as customer needs, market conditions, technologies, and internal priorities evolve.

Requirements

• 5+ years of experience in a quota-carrying Account Management or Sales position, preferably within a Business-to-Business (B2B) or Software-as-a-Service (SaaS) environment.
• Proven track record of consistently achieving or exceeding revenue and sales quotas.
• Demonstrated success managing contract renewals, commercial negotiations, upselling, and expansion within existing customer accounts.
• Strong consultative selling skills and a refined sales methodology, with the ability to create compelling strategies that demonstrate business value.
• Excellent communication and collaboration skills, particularly when working cross-functionally with Customer Success, Sales, and Legal teams.
• Strong executive presence and the ability to build trusted relationships with senior stakeholders and decision-makers.
• Highly organized and detail-oriented, with the ability to manage multiple opportunities, negotiations, and customer initiatives simultaneously.
• Experience working with multi-location brands and established industry relationships or contacts is preferred.
• Creative, entrepreneurial, and commercially minded, with the ability to identify innovative ways to generate growth and increase customer value.
• Strong problem-solving skills, including the ability to understand customer challenges, address objections, and develop effective solutions.
• Experience working successfully in a fast-paced, entrepreneurial environment.
• Adaptable and comfortable learning new technologies, processes, and business models quickly.
• Experience using Salesforce or an equivalent Customer Relationship Management (CRM) platform.

Benefits

• Base salary of $75,000-$100,000 USD plus commission.
• Individual compensation within the stated range is determined by factors including job-related skills, experience, education, and training.
• Flexible remote work environment.
• Health insurance, dental, and vision coverage for eligible full-time permanent employees.
• Wellness incentives and quarterly wellness days.
• 401(k) retirement plan with employer matching for eligible full-time permanent employees.
• Flexible paid time off and paid holidays for eligible full-time permanent employees.
• Employee engagement programs designed to support connection and collaboration.
• Opportunities for professional development, career growth, and increased responsibility.
• Opportunity to work cross-functionally in a fast-paced and collaborative environment.
• Opportunity to influence customer retention, account expansion, and long-term revenue growth.