Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Manager based in United States.

This role is responsible for managing strategic relationships, customer outcomes, and revenue across a portfolio of technical B2B SaaS customers.

You will serve as a trusted commercial partner to executives, product leaders, engineering teams, and other key stakeholders.

The position combines account management, technical fluency, commercial ownership, and strategic customer engagement.

You will guide customers through onboarding, adoption, value realization, renewals, and expansion while connecting product capabilities to measurable business outcomes.

Success depends on understanding complex integration challenges and translating technical concepts into clear value for both technical and executive audiences.

You will work closely with cross-functional teams to resolve challenges, identify growth opportunities, and continuously strengthen customer relationships.

The role is well suited to an organized, proactive, commercially driven professional who thrives in a high-agency and evolving environment.

Accountabilities:

• Own a portfolio of technical B2B SaaS customers across the full account lifecycle, including onboarding, adoption, value realization, renewal, and expansion.
• Build trusted relationships with CTOs, CPOs, VPs of Engineering, product and engineering leaders, finance teams, procurement stakeholders, and other decision-makers.
• Develop strategic account plans that align customer objectives, integration strategies, adoption milestones, business outcomes, stakeholder relationships, and commercial priorities.
• Lead renewal and expansion opportunities from strategy and forecasting through negotiation, contracting, and commercial close.
• Maintain accurate revenue forecasts while proactively identifying renewal risks, competitive threats, organizational changes, adoption gaps, and other factors that could impact revenue.
• Translate technical capabilities such as APIs, webhooks, integration workflows, embedded experiences, and developer tooling into compelling business value.
• Lead executive business reviews, strategic account meetings, value discussions, and mutual action plans to strengthen customer engagement and drive measurable outcomes.
• Identify opportunities to expand product adoption across additional teams, use cases, integrations, products, tenants, and embedded capabilities.
• Collaborate with Technical Account Managers, Technical Support Engineers, Solutions Engineering, Product, Engineering, Marketing, and Finance to resolve escalations and deliver customer outcomes.
• Act as the voice of the customer by synthesizing feedback, business requirements, and product gaps into actionable recommendations for internal teams.
• Develop and improve scalable account-management processes, playbooks, and operating rhythms.
• Manage performance against customer-focused metrics including gross revenue retention, net revenue retention, product adoption, expansion, and upsell.

Requirements:

• 5+ years of experience in account management, customer success, technical sales, consulting, or a related customer-facing role within a technical B2B SaaS environment.
• Proven experience owning revenue across a customer portfolio, including renewals, expansion, forecasting, negotiation, and commercial close.
• Experience working with technical software products and engaging product, engineering, architecture, IT, and executive stakeholders.
• Ability to explain complex technical concepts clearly and effectively to engineers, executives, and less-technical audiences.
• Strong business acumen with the ability to connect product adoption and customer outcomes to measurable value, ROI, and strategic priorities.
• Demonstrated success managing complex accounts involving multiple stakeholders, competing priorities, and lengthy sales or renewal cycles.
• Strong discovery, presentation, negotiation, written communication, verbal communication, and executive engagement skills.
• Highly organized, proactive, tenacious, and comfortable working independently in a rapidly evolving environment.
• Willingness to develop knowledge of APIs, authentication, webhooks, data formats, integration architecture, and developer and low-code technologies.
• Comfortable working with customers across U.S. and international time zones.
• Experience with embedded software, iPaaS, APIs, integration platforms, automation, developer tools, cloud infrastructure, or workflow products is a plus.
• Familiarity with REST or GraphQL APIs, OAuth, webhooks, JSON, and integration architecture is advantageous.
• Willing and able to work Eastern Time (UTC-4) hours.
• Legally authorized to work in the United States without requiring visa sponsorship.

Benefits:

• Annual pay range of $120,000-$140,000 USD, plus variable compensation and equity.
• Fully remote work across the United States.
• Unlimited and flexible paid time off.
• Medical, dental, and vision coverage for employees and dependents.
• Company-paid life insurance and short- and long-term disability insurance.
• 401(k) plan with a 4% company match.
• Company-provided computer and technology equipment.
• $1,000 new-hire setup stipend.
• Opportunities to work with technical B2B SaaS customers and solve complex integration challenges.
• Company kickoffs and mid-year team meetings twice per year.
• High-ownership, customer-focused environment with an emphasis on continuous learning, accountability, collaboration, and progress.