Asc IT Support Analyst Hourly

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Asc IT Support Analyst Hourly based in the United States.

As an IT Support Analyst, you will provide essential technical support to users in a remote, healthcare-focused environment. You’ll take ownership of incidents and service requests from initial intake through resolution, ensuring issues are handled efficiently and within established service levels. The role combines hands-on troubleshooting with strong customer service and clear communication. You’ll support desktops, mobile devices, networks, Microsoft Office applications, and user access needs. Your work will help keep critical technology running smoothly for teams operating in a demanding healthcare setting. This is an opportunity to build technical expertise while making a direct impact on the employee experience and quality of technology services.

Accountabilities:

• Resolve incidents and service requests within established SLAs, escalating major, complex, or unresolved issues to the appropriate technical support teams.
• Take end-to-end ownership of assigned tickets, maintaining accurate documentation, providing timely status updates, and ensuring requests are routed to the correct team when additional expertise is required.
• Provide technical troubleshooting and support for desktops, mobile devices, networks, Microsoft Office applications, and other commonly used workplace technologies.
• Assist users with access-related issues, including password resets, authentication challenges, and multifactor authentication support.
• Log, categorize, prioritize, track, and document incidents and service requests using the organization’s ticket management processes.
• Communicate clearly and professionally with users throughout the support process, setting expectations and providing regular updates through resolution.
• Build positive relationships with end users by delivering responsive, patient, and customer-focused technical assistance.
• Support users across a healthcare environment where dependable technology and timely issue resolution are essential to business and clinical operations.

Requirements:

• Bring experience in incident and request management, service desk operations, and troubleshooting hardware, software, networking, and end-user technology issues.
• Demonstrate familiarity with ticket management platforms, preferably ServiceNow, and experience working within ITIL-based service environments.
• Have a strong background in technology support combined with excellent customer service skills and a user-focused approach to problem solving.
• Possess strong written and verbal communication skills, with the ability to explain technical issues clearly to users with varying levels of technical knowledge.
• Be comfortable supporting end users across multiple devices, applications, and technology environments, including Microsoft Office.
• Experience supporting users in healthcare or other medically related environments is preferred.
• Demonstrate strong organizational skills and the ability to manage multiple tickets and competing priorities while maintaining accurate documentation.
• Preferred certifications include ITIL Foundation, HDI Support Center Analyst, CompTIA A+, and CompTIA Network+.
• Be comfortable working independently in a fully remote environment while maintaining responsiveness, accountability, and effective collaboration with distributed support teams.

Benefits:

• Hourly compensation of $22.00-$25.00 USD, with final pay determined by factors such as education, experience, certifications, and geographic location.
• Competitive total rewards package, including potential incentive and productivity programs.
• Health and wellness coverage options, subject to eligibility requirements.
• 401(k) benefits to support long-term financial planning.
• Family planning benefits and telehealth resources.
• Competitive benefits package with eligibility beginning the month after hire.
• Flexible remote work schedule.
• Generous paid time off and paid holidays.
• Compensation reviews and opportunities for career growth and professional development.
• Inclusive and supportive remote work environment focused on collaboration, belonging, and employee success.
• Opportunity to contribute to technology services that support healthcare professionals and ultimately help deliver quality patient care.