Bilingual Client Relations and Intake Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Client Relations and Intake Coordinator based in United States.

This role serves as a key first point of contact for prospective and existing clients navigating important legal matters. You will combine compassionate communication with strong organization to guide clients through intake, consultations, follow-ups, and administrative processes. The position requires careful handling of sensitive information while maintaining accurate records and consistent communication. You will coordinate closely with a legal team to ensure client information is complete, organized, and ready for review. The ideal candidate is comfortable handling urgent or high-stress situations while delivering professional and empathetic service. This is a fully remote opportunity for a bilingual professional who enjoys meaningful client interactions and a fast-paced, service-oriented environment.

Accountabilities:

• Serve as the primary point of contact for prospective clients throughout the initial intake process.
• Conduct initial immigration intakes and gather detailed, accurate client information.
• Schedule consultations, appointments, and meetings with clients and prospective clients.
• Follow up with potential clients regarding eligibility, consultations, and next steps.
• Answer and manage urgent inbound calls from prospective clients.
• Communicate with existing clients regarding case updates, general questions, and relevant next steps.
• Coordinate communication between clients and members of the legal team.
• Document, organize, and maintain intake information for attorney review.
• Ensure client records, notes, communications, and case information remain accurate and up to date.
• Manage and maintain client information within CRM and case management systems.
• Track follow-ups and maintain consistent communication with leads and existing clients.
• Generate and send proposals, agreements, and other related documents as needed.
• Send payment links and collect consultation fees using designated payment platforms.
• Support administrative and operational activities associated with the intake process.
• Provide prompt, professional, and empathetic customer service throughout the client journey.
• Handle sensitive and urgent client situations with discretion, patience, and sound judgment.
• Maintain confidentiality when handling personal, legal, and case-related information.
• Collaborate closely with the legal team to ensure smooth and efficient intake coordination.
• Manage multiple client requests and priorities while maintaining accuracy and service quality.
• Use available technology, including CRM, scheduling, communication, payment, and AI transcription tools, to support efficient client management.

Requirements:

• Fluent English and Spanish communication skills, both written and verbal.
• Strong customer service experience with a demonstrated commitment to client satisfaction.
• Experience handling sensitive, confidential, or urgent client situations is highly preferred.
• Ability to communicate with empathy, professionalism, and cultural sensitivity during high-stress interactions.
• Strong active listening and interpersonal communication skills.
• Excellent organization, follow-up, and time management abilities.
• Ability to manage multiple priorities and ongoing client interactions simultaneously.
• Ability to work independently while collaborating closely with a legal or professional services team.
• Experience scheduling appointments, consultations, or client meetings.
• Experience managing client records and CRM systems.
• Ability to collect, organize, and document detailed client information accurately.
• Strong attention to detail and commitment to maintaining accurate records.
• Professional judgment, discretion, confidentiality, and problem-solving skills.
• Ability to remain calm and effective when handling urgent or emotionally sensitive situations.
• Strong reliability, accountability, determination, and work ethic.
• Service-oriented mindset with a focus on delivering a positive client experience.
• Familiarity with immigration law is appreciated but not required.
• Familiarity with DocketWise, LawPay, Grasshopper, Calendly, or Ruby Receptionist is beneficial.
• Experience with Google Workspace, Gmail, AI transcription tools, and payment processing platforms is beneficial.
• Comfortable working remotely and maintaining consistent communication with distributed teams.
• Availability to work Monday through Friday during the required Central Time schedule, approximately 8:30 AM-5:30 PM CST/CDT.
• Ability to support a medium-volume call environment while maintaining quality and professionalism.

Benefits:

• Monthly compensation range of US$1,142-$1,220.
• 100% remote, home-based position.
• Full-time, long-term career opportunity.
• Paid time off.
• Bonuses.
• Parental leave.
• Professional development and training opportunities.
• Dedicated team support.
• Federal holidays observed.
• Approximately two weeks of company closure during the Christmas season.
• Opportunity to develop experience in client relations, legal intake, and case coordination.
• Work environment focused on professionalism, service, collaboration, and values-driven support.