Customer Master Data Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Master Data Specialist based in United States.

This role is responsible for maintaining accurate, compliant, and reliable customer master data across order-to-cash systems.

You will manage account creation, updates, licensing information, financial details, and customer documentation with a strong focus on data integrity.

The position combines customer service, operational support, data management, and compliance in a fast-paced, high-volume environment.

You will serve as a key point of contact for customers and internal stakeholders through phone, email, and digital platforms.

The role also contributes to audits, process improvements, system enhancements, testing, integrations, and business transformation initiatives.

Success requires strong attention to detail, sound judgment, and the ability to manage multiple priorities with minimal supervision.

This is an opportunity to make a meaningful operational impact while collaborating across customer service, technology, finance, compliance, and other teams.

Accountabilities

• Establish and maintain customer master data, including address codes, account changes, deletions, payment terms, tax information, tax-exempt status, credit card details, and banking information, while following established procedures and maintaining data accuracy.
• Investigate and maintain customer licensing and financial responsibility information, contacting customers when necessary to update state, DEA, veterinary, registration, and other required documentation.
• Provide responsive first-line customer support through phone, email, and Salesforce, delivering efficient, personalized, solution-oriented service.
• Manage multiple operational requests in a high-volume environment, including daily inquiries, SAP audit checks, licensing activities, payment terms, and other customer master data processes.
• Ensure controlled-substance order activities comply with applicable DEA requirements and release DEA or conditionally licensed state hold orders only after all requirements have been satisfied and documented.
• Support customer master data audits and help maintain operational guides, documentation, and procedures covering ECC and GTS requirements.
• Identify opportunities to improve processes and recommend, investigate, design, and implement operational solutions that enhance efficiency, accuracy, and customer experience.
• Document and communicate business process changes to relevant stakeholders and vendors.
• Contribute to cross-functional initiatives involving system integrations, acquisitions, business transformation, and direct and indirect customer operations.
• Collaborate with technology teams on customer master data tool enhancements, including testing, user acceptance testing, fixes, SAP enhancements, and validation of mass data uploads.
• Participate in meetings and operational reviews to address pending enhancements, data quality issues, and process requirements.
• Demonstrate strong teamwork, accountability, and customer-focused behaviors while supporting broader operational priorities.

Requirements

• Associate degree required; bachelor's degree in a relevant field preferred.
• At least 2 years of customer service experience, preferably in a data-intensive, regulated, or operational environment.
• Knowledge or experience with SAP order-to-cash functionality is preferred, along with exposure to audit support and data validation activities.
• Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word, as well as experience with phone systems and internet-based applications; Salesforce experience is preferred.
• Strong analytical, organizational, and problem-solving abilities, with exceptional attention to detail and a high degree of accuracy.
• Ability to interpret, maintain, and communicate customer master data and related information across internal and external systems.
• Strong written and verbal communication skills, including the ability to explain customer master data information clearly to a broad range of stakeholders.
• Ability to manage competing priorities, work independently with minimal supervision, and contribute effectively within a collaborative team environment.
• Positive, customer-focused attitude with a commitment to delivering efficient, enthusiastic, and solution-driven service.
• Ability to work the required schedule of approximately 8:30 AM-5:00 PM, with flexibility to work between 8:30 AM and 7:00 PM EST as business needs require.

Benefits

• Competitive base salary of $54,000-$78,000 annually, depending on location, skills, experience, education, and other job-related factors.
• Eligibility for short-term incentive compensation.
• Comprehensive benefits designed to support physical, emotional, and financial wellbeing.
• Healthcare and insurance benefits available from day one.
• 401(k) retirement plan with company matching and profit-sharing contributions.
• Four weeks of vacation.
• Opportunities to develop professionally while contributing to process improvement, technology initiatives, and cross-functional projects.
• Collaborative and high-performing work environment with opportunities to learn and grow.
• Remote work arrangement in the United States.