Customer Service Representative - ASG

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - ASG based in Canada.

As a full-time work-from-home Customer Service Representative, you will be the trusted point of contact for customers of a major automotive brand. You will support vehicle owners with questions and concerns related to warranty coverage, repairs, dealerships, and vehicle features. By listening carefully and responding with empathy, professionalism, and practical solutions, you will help resolve issues and reduce customer stress. The role requires strong communication skills and the ability to navigate multiple systems while managing a variety of customer situations. You will receive paid virtual classroom training and ongoing role-specific development to help you succeed. This is a supportive, customer-focused environment where reliability, adaptability, and problem-solving are highly valued. The position also offers the flexibility and convenience of working remotely from anywhere in Canada.

Accountabilities:

• Customer support: Provide professional, empathetic, and timely assistance to automotive customers, addressing questions and concerns related to warranty coverage, repairs, dealership experiences, and vehicle features.
• Issue resolution: Listen actively to customer concerns, understand the underlying issue, provide appropriate solutions, and take complaints seriously to create positive customer experiences.
• Customer communication: Communicate clearly and professionally in both French and English across customer interactions, ensuring information and solutions are easy to understand.
• System navigation: Work efficiently across multiple systems and digital tools while researching customer information, documenting interactions, and identifying appropriate solutions.
• Service quality: Maintain a customer-first approach while demonstrating empathy, patience, adaptability, reliability, and strong problem-solving skills.
• Technology use: Use Microsoft Office 365, Microsoft Teams, Windows-based applications, Google Maps or similar navigation tools, and other approved systems required for daily responsibilities.
• AI-enabled workflows: Use approved AI tools when applicable to support daily tasks, improve efficiency, assist with decision-making, and enhance customer interactions.
• Training participation: Successfully complete paid virtual classroom training and ongoing job-specific training to build the knowledge and skills required for the role.

Requirements

• Location: Must reside in Canada and be available to work remotely.
• Education: High school diploma or equivalent is required.
• Experience: At least 6 months of experience in a customer service environment.
• Age requirement: Must be at least 18 years old.
• Language skills: Strong verbal and written communication skills in both French and English.
• Technical skills: Proficiency with Microsoft Office 365, Microsoft Teams, and the Microsoft Windows environment.
• Digital adaptability: Comfortable navigating multiple systems and using online mapping tools such as Google Maps or similar platforms.
• Soft skills: Strong empathy, problem-solving ability, adaptability, reliability, active listening, and customer-service orientation.
• Availability: Willingness and flexibility to work various schedules, including evenings, nights, and weekends.
• Screening: Must successfully pass a background check.
• Remote work setup: Requires a hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload.
• Work environment: Must have a quiet, distraction-free workspace suitable for customer interactions. Webcam presence will be required during training and production.

Benefits

• Competitive pay: $15-$19.35 per hour, depending on province of residence.
• Work from home: Fully remote work, helping reduce commuting time, expenses, and associated stress.
• Equipment provided: Required work equipment is provided if you do not already have the necessary setup.
• Paid training: Hands-on virtual classroom training is provided, along with ongoing job-specific training and development.
• Comprehensive insurance: Medical, dental, life, and vision insurance coverage.
• Retirement support: Company-matched RRSP contributions.
• Paid time off: Paid vacation time.
• Roadside assistance: Complimentary Roadside Assistance membership.
• Wellbeing support: Access to an Employee Assistance Program (EAP) and wellness program.
• Supportive environment: Join a community focused on employee engagement, recognition, inclusion, and professional development.