Director, Pfizer Patient Services (PPS) Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Pfizer Patient Services (PPS) Enablement based in United States.

This senior leadership role will serve as the operational architect for a major U.S. patient services transformation.

You will translate enterprise strategy into disciplined execution across complex, cross-functional patient support programs.

The position has direct impact on patient access, time to therapy, adherence, affordability, satisfaction, and cost to serve.

You will operate across business units, digital, finance, legal and compliance, analytics, and external service providers.

Success will depend on turning data, insights, and strategic priorities into measurable outcomes and scalable operating models.

The role also carries responsibility for advancing health equity and improving support for underserved patient populations.

This is an opportunity to shape enterprise-wide transformation while leading through influence in a highly complex, matrixed environment.

Accountabilities

• Translate the U.S. Patient Services strategy roadmap and organizational goals into executable priorities, operating plans, governance frameworks, and measurable outcomes.
• Own the Patient Services operating plan process, including planning, tracking, leadership reviews, semester goal alignment, and accountability from approval through execution.
• Establish investment prioritization frameworks across patient access programs, digital capabilities, and service models while maintaining transparency around financial performance and resource allocation.
• Drive enterprise accountability for key patient services outcomes, including paid fill rates, time to fill and time to therapy, prescription abandonment, enrollment and utilization, patient and HCP satisfaction, and cost per patient.
• Partner with analytics teams to develop executive-ready scorecards, standardized performance reporting, patient journey insights, KPI frameworks, and value measurement approaches.
• Establish and maintain baseline patient and HCP satisfaction metrics and use insights to identify and implement measurable program improvements.
• Lead the development and implementation of a health equity strategy, embedding equitable access, affordability, and patient support considerations into program design, analytics, and performance measurement.
• Identify disparities associated with social determinants of health, geography, language, digital access, insurance coverage, and affordability, and drive targeted interventions to improve outcomes.
• Strengthen affordability and patient assistance programs in partnership with relevant business, brand, field, and access teams to better reach underserved populations.
• Oversee enterprise vendor performance across hub, specialty pharmacy, and copay ecosystems, including SLA monitoring, performance improvement, contracting considerations, and cost optimization.
• Serve as a key integration point between Patient Services and business units, facilitating cross-functional alignment, enterprise initiatives, operating-model improvements, and consistent accountability.
• Foster a patient-centered culture through engagement initiatives, customer listening, onboarding, field interactions, and exposure to the patient experience.
• Ensure patient services programs operate in accordance with applicable laws, regulations, compliance requirements, and established business practices while proactively identifying and addressing risks.
• Influence senior stakeholders across a matrixed organization, resolving competing priorities and creating shared accountability for enterprise-wide outcomes.

Requirements

• Bachelor's degree required; an advanced degree such as an MBA, MPH, or equivalent is preferred.
• 8+ years of experience in biopharma patient services strategy, operations, program management, management consulting, strategy, or a related discipline.
• Demonstrated success leading large-scale, multi-workstream transformations, PMOs, or enterprise initiatives in fast-paced and complex environments.
• Significant knowledge of the U.S. patient access and affordability landscape, including hub services, specialty pharmacy, copay and patient assistance programs, field reimbursement, and relevant policy and market dynamics.
• Understanding of key patient access developments and market considerations, such as Medicare Part D redesign, payer and employer exclusions, and 340B.
• Experience managing external patient services vendors, including SLAs, contracting, performance management, and continuous improvement.
• Strong analytical capabilities, with experience developing KPI frameworks and executive scorecards, interpreting complex program and funnel data, and translating insights into strategic recommendations.
• Digital and AI fluency, with the ability to collaborate effectively with technology and data teams to convert digital capabilities into practical, compliant service innovations.
• Demonstrated commitment to health equity, ideally with experience designing or operating programs that improve access and outcomes for underserved populations.
• Exceptional written and verbal communication skills, including experience presenting to, influencing, and advising senior and executive stakeholders.
• Strong strategic judgment, balancing ambitious transformation goals with organizational capacity and operational realities.
• Proven ability to execute with accountability, navigate ambiguity, adapt to changing priorities, and maintain transparency and integrity under pressure.
• Strong people leadership and coaching skills, with the ability to motivate cross-functional teams, delegate effectively, and develop colleagues.
• High emotional intelligence and relationship-building skills, with the ability to establish trust, influence without direct authority, and create alignment across organizational boundaries.
• Ability to travel as required based on business needs.
• Candidates must have permanent authorization to work in the United States; current or future U.S. work visa sponsorship is not available for this position.

Benefits

• Competitive compensation: Annual base salary ranging from $176,600 to $294,300, depending on location, experience, and other relevant factors.
• Performance incentive: Eligible for a Global Performance Plan with a 20% bonus target based on base salary.
• Long-term incentives: Eligibility to participate in a share-based long-term incentive program.
• Comprehensive healthcare: Medical, prescription drug, dental, and vision coverage.
• Retirement benefits: 401(k) plan with matching contributions plus an additional retirement savings contribution.
• Paid time off: Paid vacation, holidays, and personal days.
• Paid leave: Paid caregiver/parental and medical leave programs.
• Flexible work options: Available in a U.S. remote capacity, with hybrid options of approximately 2-3 days per week for eligible New York City or Collegeville, Pennsylvania locations.
• Career development: Opportunities to grow professionally through a purpose-driven, enterprise-scale environment.
• Mission-driven impact: The opportunity to influence programs that improve patient access, affordability, support, and health outcomes at scale.
• Travel and relocation: Travel may be required based on business needs; relocation assistance may be available subject to eligibility and business requirements.
• Inclusive workplace: Commitment to equal opportunity, accessibility, diversity, and an environment where different perspectives and backgrounds are valued.