Director, Product Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Operations based in the United States.

This is a strategic leadership opportunity to build and scale a Product Operations function within a global B2B SaaS environment.

You will act as a force multiplier across Product and Engineering, creating operating models that improve execution, launches, and measurable business outcomes.

The role combines product governance, roadmap operations, knowledge management, technical communications, and cross-functional enablement.

You will lead a team of Product Program Managers and oversee a Product Knowledge function, helping establish scalable processes and clear accountability.

A major focus will be using AI to automate repetitive work, reduce operational friction, and improve consistency across product workflows.

You’ll partner with Product, Engineering, Marketing, Sales, Client Success, and Support to ensure teams remain aligned and equipped for successful product delivery.

This role is ideal for an experienced product operations leader who thrives on ambiguity, organizational complexity, innovation, and measurable impact.

Accountabilities

• Build, mature, and govern the end-to-end Product Operations operating model, enabling product teams to prioritize effectively, execute efficiently, launch successfully, and measure business impact.
• Partner with Product Marketing, Client Success, Sales, and Support to establish frictionless product launch and go-to-market readiness processes.
• Oversee Product Knowledge strategy and execution, ensuring internal and external knowledge bases, technical documentation, release communications, and supporting materials remain accurate, accessible, and current.
• Ensure customer-facing and frontline teams receive the product knowledge, documentation, release notes, and operational training required ahead of new feature launches.
• Establish closed-loop Voice of Customer and Voice of Field feedback systems and translate insights into actionable input for Product Management prioritization.
• Standardize and improve the product delivery lifecycle from opportunity discovery through execution and launch.
• Maintain portfolio-wide visibility into product roadmaps, milestones, dependencies, and status, aligning Product Management, Engineering, Design, and leadership.
• Own and optimize the product technology stack, including tools such as Notion, Pendo, Jira, Confluence, Gong, and related analytics and AI platforms.
• Champion AI-driven operational improvements that streamline workflows, automate repeatable activities, reduce manual effort, and increase consistency across teams.
• Define and monitor product health, feature adoption, and operational efficiency metrics to support data-informed decisions.
• Lead, coach, and develop a team of four Product Program Managers as well as the Product Knowledge team, establishing clear KPIs, resource allocation models, and career development paths.
• Serve as an escalation point for complex operational challenges and cross-functional roadblocks across product lines.

Requirements

• 10+ years of experience in Product Operations, Technical Program Management, or Product Management within a fast-paced B2B SaaS or enterprise software environment.
• 4+ years of direct people-management experience, with a demonstrated ability to develop and scale high-performing program management, technical communications, or documentation teams.
• Proven experience building or maturing a Product Operations function from an early or mid-stage organization to an enterprise-scale operating model.
• Demonstrated ability to evaluate and integrate AI technologies into operational workflows to automate repeatable tasks, reduce manual effort, and improve organizational consistency.
• Experience managing product knowledge bases, technical documentation, technical writing, and structured release communication programs for internal and external audiences.
• Hands-on experience with product management, analytics, collaboration, and AI platforms such as Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong.
• Exceptional ability to synthesize quantitative data and qualitative feedback into practical operational strategies and decisions.
• Strong communication, collaboration, influence, and negotiation skills, with the ability to align stakeholders across Product, Engineering, Sales, Client Success, and Support without relying on direct authority.
• Strong organizational judgment and the ability to navigate ambiguity, establish clarity, and scale processes within a dynamic, matrixed environment.
• Strategic thinker who can balance long-term operating-model improvements with hands-on execution and immediate business priorities.

Benefits

• Base salary range of $187,410-$210,000 per year, with actual compensation determined by factors such as geographic location, experience, education, training, and skills.
• Potential eligibility for additional compensation and a comprehensive benefits package.
• Remote work opportunity.
• Opportunity to lead and shape a growing Product Operations discipline.
• Exposure to AI-driven operational innovation and modern product technology.
• Leadership opportunity managing Product Program Managers and a Product Knowledge team.
• Cross-functional collaboration with Product, Engineering, Sales, Marketing, Client Success, and Support teams.
• An environment that emphasizes customer outcomes, transparency, integrity, innovation, agility, and collaboration.
• Professional growth opportunities within a global organization.
• Inclusive workplace committed to equal employment opportunities and diverse perspectives.
• Routine pre-employment background check may be required, subject to prior written consent.