Recruitment Consultant/Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Recruitment Consultant/Customer Success Manager based in South Africa.

This role combines recruitment expertise with customer relationship management in a fully remote environment. You’ll identify and assess high-quality candidates while helping clients achieve their hiring objectives. Your responsibilities will span sourcing, interviewing, screening, vetting, account management, and customer engagement. You’ll also contribute to business growth by identifying upselling and cross-selling opportunities and demonstrating relevant services to prospective clients. Success in this position requires strong organization, communication, commercial awareness, and a genuine customer-first mindset. It’s an opportunity to take meaningful ownership of both candidate experience and client satisfaction while developing your career across recruitment and customer success.

Accountabilities

• Conduct interviews with candidates to assess their qualifications, experience, capabilities, and suitability for available positions.
• Proactively source and headhunt candidates through relevant recruitment channels and professional networks.
• Review and screen applications to identify qualified candidates and create strong shortlists for clients.
• Conduct appropriate background and reference checks to verify candidate suitability and support informed hiring decisions.
• Build and maintain trusted relationships with clients, developing a clear understanding of their recruitment needs, priorities, and challenges.
• Provide tailored recruitment and customer success support throughout the client engagement.
• Maintain accurate and up-to-date candidate and client information within the CRM and ensure records are properly managed.
• Monitor client satisfaction and proactively identify opportunities to improve the overall customer experience.
• Identify suitable upselling and cross-selling opportunities with existing clients based on their needs and business objectives.
• Conduct sales demonstrations and clearly communicate the value and benefits of available services to prospective clients.
• Collaborate effectively with internal team members while taking ownership of assigned recruitment and account management activities.
• Manage competing priorities efficiently while maintaining a high standard of candidate and client service.

Requirements

• Minimum of 2 years of professional recruitment experience, with experience in customer service or account management strongly preferred.
• Demonstrated ability to source, screen, interview, assess, and vet candidates effectively.
• Strong interpersonal and communication skills, with the confidence to interact professionally with both candidates and clients.
• Customer-centric approach with a strong focus on understanding client needs and delivering positive outcomes.
• Good organizational and time-management skills, with the ability to manage multiple candidates, clients, and priorities independently.
• Experience using CRM platforms and recruitment software, with strong attention to accurate record keeping.
• Commercial awareness and confidence identifying opportunities for upselling, cross-selling, and client growth.
• Ability to conduct engaging service demonstrations and communicate value clearly to prospective customers.
• Strong problem-solving skills and a proactive approach to resolving candidate and client issues.
• Ability to work independently in a remote environment while collaborating effectively with a wider team.
• Stable, fast internet connection suitable for reliable remote work.
• Access to either a solar power system or an uninterruptible power supply (UPS) to maintain stable connectivity during power interruptions.
• Own laptop or computer with a minimum of 8 GB RAM.
• Own headset suitable for professional calls and interviews.
• Reliable, self-motivated, organized, and comfortable working in a performance-oriented environment.

Benefits

• Competitive monthly compensation.
• Performance-based incentives and driving incentives.
• Flexible working hours.
• Fully remote working environment.
• Opportunity to work from South Africa.
• Professional development and career growth opportunities.
• Exposure to both recruitment and customer success responsibilities.
• Opportunity to develop client management, sales, sourcing, and relationship-building skills.
• Dynamic environment with opportunities to take ownership and contribute to business growth.