Senior Quality Professional
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Professional based in the United States.
This is a full-time remote opportunity focused on strengthening quality assurance and operational excellence within a real estate appraisal environment.
The role oversees appraisal production across a defined territory, from appraiser onboarding and order assignment through quality review and client delivery.
You will help ensure appraisal products consistently meet regulatory, industry, lender, and client requirements.
The position combines quality oversight, vendor management, process improvement, stakeholder collaboration, and customer engagement.
You will identify quality gaps, develop improvement recommendations, and help implement corrective and preventive actions.
Success requires strong analytical judgment, detailed knowledge of appraisal standards, and the ability to influence appraisers, colleagues, and cross-functional partners.
This role offers an opportunity to directly shape quality processes and elevate the consistency, efficiency, and customer experience of appraisal operations.
Accountabilities
Manage appraisal production and quality within an assigned territory, including appraiser vetting and onboarding, order assignment, report review, and client delivery.
Ensure appraisal products and operational processes align with applicable industry standards, regulatory requirements, internal policies, lender guidelines, and client expectations.
Evaluate and onboard qualified panel appraisers who meet established quality, service, and performance standards.
Provide appraisal fee and turnaround-time estimates and negotiate appropriate fees with service providers and clients before assigning orders.
Monitor vendor performance, quality metrics, turnaround times, and service levels to ensure assignments are completed accurately and on schedule.
Review completed appraisal reports, identify quality issues and non-conformities, and recommend appropriate corrective and preventive actions.
Help develop, implement, and maintain team processes and quality standards that support consistent and compliant service delivery.
Analyze production and operational workflows to identify opportunities to improve quality, efficiency, effectiveness, and scalability.
Collaborate with cross-functional teams to recommend and implement process improvements that support organizational change and operational goals.
Communicate regularly with panel appraisers to reinforce quality requirements, clarify expectations, and promote adherence to established processes.
Provide guidance, mentoring, and subject-matter support to panel appraisers, peers, and other stakeholders as needed.
Address customer quality concerns and feedback, coordinating resolutions while maintaining a strong focus on customer satisfaction.
Build and maintain productive relationships with customer contacts and use their feedback to identify opportunities for continuous improvement.
Partner with team leadership and appraisal quality stakeholders to maintain high standards and support broader organizational objectives.
Bachelor’s degree required; an advanced degree or quality-related certification such as Six Sigma Black Belt or Certified Quality Engineer is encouraged.
7-10 years of experience in quality assurance, quality control, or a closely related discipline, with demonstrated success managing quality metrics and driving process improvements.
Proven experience in real estate appraisal production and appraisal report review.
Active Certified Residential or Certified General Appraisal License required.
Strong knowledge of quality management principles, methodologies, and best practices.
Comprehensive understanding of USPAP, Interagency Guidelines, GSE and HUD requirements, client requirements, and applicable company policies.
Strong analytical and problem-solving abilities, with a highly detail-oriented approach to identifying, investigating, and resolving quality issues.
Experience using Excel or Google Sheets for analysis, reporting, and operational tracking is preferred.
Strong leadership and communication skills, with the ability to collaborate effectively across departments and influence internal and external stakeholders.
Ability to manage multiple priorities simultaneously while maintaining accuracy, consistency, and service standards.
Adaptable and proactive approach to navigating complex quality challenges and changing operational requirements.
Ability to communicate quality expectations clearly and provide constructive guidance to appraisers and other stakeholders.
Strong customer-service orientation and the ability to turn client feedback into actionable quality and process improvements.
Demonstrated ability to work independently while maintaining effective collaboration with managers, quality leaders, and cross-functional teams.
Salary: $90,000-$115,000 annually.
Full-time remote position within the United States.
Opportunity to influence quality standards and operational processes across a defined appraisal territory.
Exposure to real estate appraisal production, quality management, regulatory requirements, and vendor operations.
Opportunity to contribute to continuous improvement and organizational change initiatives.
Collaborative environment with cross-functional interaction and opportunities to mentor and support industry professionals.
Potential to leverage quality-management methodologies and professional certifications to advance operational excellence.