Senior Solutions Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Consultant based in United States.

This is a high-impact post-sales opportunity for a solutions-focused professional who can turn complex customer needs into successful technical outcomes.

You will own client engagements and configuration projects that help existing customers maintain, optimize, and expand their use of a sophisticated SaaS platform.

The role combines business analysis, technical solutioning, project management, customer engagement, and cross-functional leadership.

You will serve as the central point of coordination between customers, configuration specialists, customer success, and support teams.

From system upgrades and workflow improvements to AI modules, dashboards, integrations, and data migrations, you will guide initiatives from discovery through deployment.

The position offers significant autonomy and requires strong prioritization, adaptability, and the ability to navigate ambiguity while maintaining a high standard of customer experience.

This role is ideal for someone who brings strong business and technical judgment, enjoys hands-on execution, and is motivated by continuously delivering measurable value to customers.

Accountabilities

• Lead intake and discovery for inbound configuration requests, defining scope and determining whether work falls under standard support or billable professional services.
• Act as the primary project owner for post-go-live configuration initiatives, translating customer needs into clear technical requirements and prioritizing execution backlogs.
• Facilitate customer discovery calls and working sessions to understand complex workflows, develop appropriate solutions, manage scope, and promote best practices.
• Coordinate recurring programs such as system upgrades, configuration maintenance, and implementation of add-on capabilities including AI features and custom dashboards.
• Perform internal quality assurance of technical configurations and lead customer User Acceptance Testing when required before deployment.
• Manage specialized workstreams such as expansion initiatives, upsell projects, data migrations, and system integrations.
• Coordinate and deliver ongoing customer training while maintaining and updating training resources and enablement materials.
• Apply a deep understanding of product configurability to analyze business requirements and translate them into actionable requirements and comprehensive project plans.
• Coordinate cross-functional resources and proactively manage dependencies, customer contingencies, risks, and competing priorities.
• Define project schedules, track progress, and ensure initiatives are delivered on time and aligned with customer expectations.
• Partner closely with configuration, customer success, and support teams to ensure seamless execution and continued customer value.

Requirements

• 5-7 years of experience in professional services, managed services, process consulting, technical support, business analysis, SaaS implementation, or related client-facing technical roles.
• Strong understanding of business process optimization, workflow design, and enterprise content management concepts.
• Demonstrated project management skills, with excellent organization, attention to detail, prioritization, and follow-through.
• Proven experience working directly with clients and consistently delivering high levels of customer satisfaction.
• Ability to lead large meetings and facilitate discussions involving multiple stakeholders with competing priorities and interests.
• Excellent written and verbal communication skills, with the ability to translate business needs into clear technical requirements.
• Experience coordinating cross-functional teams and resources to deliver complex customer initiatives.
• Hands-on experience with Jira for work management, program tracking, and cross-team coordination.
• Experience with data cleaning, importing, and migration; intermediate to advanced Excel skills are a plus.
• Familiarity with customer management and service platforms such as GuideCX, Zendesk, and HubSpot.
• Experience with promotional content approval processes or regulated industries is a plus.
• Experience applying generative AI to improve internal operational workflows and enhance customer-facing deliverables.
• Strong business and technical acumen, with the ability to navigate ambiguity and make sound decisions independently.
• Adaptable, customer-focused, and comfortable balancing multiple concurrent projects and priorities.

Benefits

• Annual base salary of $100,000-$120,000, depending on experience, skills, qualifications, and location.
• Company bonus program or commission plan.
• Stock options, providing employees with an opportunity to share in the company’s success.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Remote work option.
• 10 weeks of paid parental leave.
• Unlimited vacation time.
• Employee recognition programs.
• Opportunity to work on complex customer projects spanning SaaS configuration, AI, data migration, integrations, and workflow optimization.
• High level of ownership and autonomy in a collaborative, customer-focused environment.
• Meaningful opportunities to develop expertise across technical delivery, consulting, project management, and customer enablement.