Staff Business Systems Analyst (Salesforce)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Business Systems Analyst (Salesforce) based in India.
This is a strategic, high-impact role focused on connecting business objectives with scalable technology solutions across go-to-market operations. You will lead the design, implementation, and optimization of Salesforce Sales Cloud and Experience Cloud capabilities. Working closely with cross-functional stakeholders, you will translate complex business requirements into effective processes, workflows, and system designs. The role combines strategic ownership with hands-on execution in a dynamic, technology-driven environment. You will help simplify operations, improve user experiences, strengthen data flows, and enable business growth. This remote position offers the opportunity to influence critical systems and processes across a global organization.
Accountabilities
Own the evolution of go-to-market processes, systems, workflows, and data models, acting as a process and systems leader.
Identify opportunities to introduce new processes and optimize existing technologies, methodologies, and workflows to improve efficiency and simplify the user experience.
Lead business and functional requirements gathering, defining scope, priorities, and solution objectives.
Partner with cross-functional stakeholders to understand business needs and translate them into functional and technical designs.
Manage business-system intake and troubleshooting, ensuring issues and requests are addressed effectively and within appropriate timelines.
Lead the end-to-end implementation, enhancement, and optimization of go-to-market processes and workflows within Salesforce.
Drive initiatives involving lead management, account management, opportunity management, partner relationship management, and related commercial processes.
Support critical production issues when required, including outside standard working hours when business needs demand it.
8-10 years of professional IT experience, with a strong background in software development and systems.
6+ years of hands-on experience with Salesforce.com, particularly Sales Cloud and Experience Cloud.
Proven experience leading system implementations, agile project delivery, and complex data flows.
Strong experience implementing top-of-funnel processes, including lead, account, and partner relationship management.
Demonstrated ability to design and manage complex account, opportunity, and partner management processes.
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to improve outcomes within a business function.
Strong analytical and problem-solving capabilities, with the ability to navigate ambiguity and move effectively between strategic planning and hands-on execution.
Excellent stakeholder management and communication skills, with a collaborative approach to gathering requirements and delivering solutions.
High ownership, integrity, adaptability, and a growth mindset, with the ability to give and receive constructive feedback.
Salesforce Sales Cloud or Experience Cloud certification, or substantial direct implementation experience, is a strong advantage.
Ability and willingness to support business-critical production issues on a 24/7 basis when necessary.
Remote working arrangement within India.
Comprehensive health plan options.
Vacation and sick-time off plans.
Parental leave options.
Retirement and savings options.
Education reimbursement opportunities.
In-office perks and additional employee benefits.
An inclusive working environment that values diverse backgrounds, perspectives, collaboration, and belonging.
Opportunities to work on high-impact systems, emerging AI-enabled capabilities, and large-scale digital transformation initiatives.