Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Brazil.

This is a strategic, customer-facing opportunity at the intersection of technical consulting, account management, and customer success.

You will serve as a trusted technical advisor to strategic enterprise accounts, developing a deep understanding of their platforms, workflows, and business objectives.

The role combines technical diagnostics and solution design with relationship management, retention, and expansion.

You will proactively identify optimization opportunities, resolve complex challenges, and help customers maximize platform adoption and ROI.

Working closely with Product, Engineering, and Customer Success teams, you will ensure customer needs are understood and effectively addressed.

You will also engage senior stakeholders and executive sponsors, translating complex technical concepts into clear business outcomes.

This is a fully remote opportunity offering flexibility, professional development, and a collaborative international environment.

Accountabilities:

As a Technical Account Manager, you will own the technical relationship across a portfolio of strategic accounts, from post-sale engagement through renewal and long-term growth. You will combine technical expertise with commercial awareness to proactively improve customer outcomes and strengthen long-term partnerships.

• Serve as the primary technical point of contact for a portfolio of strategic enterprise accounts.
• Own the technical customer relationship from post-sale engagement through renewal and ongoing account growth.
• Conduct technical health checks, platform audits, and configuration reviews to proactively identify risks and optimization opportunities.
• Develop and execute tailored technical success plans aligned with customer business objectives and platform maturity.
• Diagnose complex technical challenges and develop actionable solutions, including custom configurations, workflow redesigns, and integration recommendations.
• Manage technical escalations end-to-end, coordinating with Engineering and Product teams to drive timely resolution.
• Monitor support request trends and identify recurring issues that can be addressed through training, documentation, or product improvements.
• Identify and progress expansion opportunities, including upselling, cross-selling, and professional services, by uncovering unmet technical needs.
• Build strong relationships with key customer stakeholders and executive sponsors through steering committees, strategic reviews, and regular engagement.
• Deliver expert-level training, enablement, and best-practice guidance to maximize platform adoption and customer ROI.
• Act as the voice of the customer internally, providing structured feedback to Product, Engineering, and Customer Success teams.
• Collaborate closely with Customer Success Managers to maintain aligned account strategies and consistent customer experiences.
• Support customer advocacy through references, case studies, community participation, and other engagement initiatives.

Requirements:

The ideal candidate combines strong technical expertise with enterprise account management and exceptional stakeholder skills. You should be comfortable navigating complex SaaS environments, translating technical challenges into business value, and managing multiple strategic relationships in a fast-moving organization.

• 5+ years of experience in technical account management, solutions engineering, implementation, or another customer-facing technical role within a SaaS environment.
• Proven experience managing enterprise-level customer relationships with a focus on retention, customer success, and revenue expansion.
• Strong technical aptitude, including familiarity with platform configuration, APIs, integrations, data flows, and complex software troubleshooting.
• Experience conducting technical audits, health checks, and solution design for customers with varying levels of technical maturity.
• Ability to translate complex technical concepts into clear business value for non-technical stakeholders.
• Excellent stakeholder management skills, including experience working with C-level executives and senior decision-makers.
• Experience working in a startup or scale-up environment and the ability to thrive in a fast-paced, evolving organization.
• Strong project management skills and the ability to manage competing priorities across multiple accounts.
• Exceptional written and verbal communication skills with strong attention to detail.
• Critical-thinking and problem-solving mindset with a proactive, solutions-oriented approach.
• Strong customer focus and the ability to build trusted, long-term relationships.
• Collaborative mindset and willingness to work across teams without organizational silos.
• Positive attitude, good sense of humor, and enthusiasm for contributing to a close-knit and passionate team.

Benefits:

• 100% work-from-home opportunity.
• Flexible working hours and location, with an emphasis on managing energy and outcomes rather than time.
• Access to online learning platforms and a professional development budget.
• Collaborative, no-silos environment that encourages learning and growth across teams.
• Dynamic social culture with team lunches, social events, and opportunities for creative input.
• Leave benefits.
• Opportunity to work with strategic enterprise customers in a technology-driven SaaS environment.
• Exposure to technical consulting, solution design, customer success, and commercial account growth.
• Opportunity to collaborate closely with Product, Engineering, and Customer Success teams.