Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

As a Technical Support Engineer, you will help enterprise customers resolve complex technical challenges involving cybersecurity and network security solutions.

You will become deeply familiar with zero-trust security technologies and use your expertise to investigate and resolve customer issues.

The role combines hands-on troubleshooting, technical analysis, customer communication, and cross-functional collaboration.

You will take ownership of incidents from investigation through resolution while ensuring customers receive responsive and effective support.

You will also identify recurring issues and recommend solutions that improve product reliability and prevent future problems.

Working within an experienced global support organization, you will have opportunities to strengthen your expertise across Linux, networking, virtualization, cloud, and security technologies.

This is an impactful role for an engineer who enjoys solving challenging problems and building trusted technical relationships with customers.

Accountabilities:

• Provide responsive, high-quality technical support to B2B customers, acting as a trusted partner throughout the issue-resolution process.
• Develop in-depth expertise in zero-trust network security and segmentation technologies to effectively troubleshoot customer environments.
• Own technical problems from initial investigation through resolution, maintaining clear communication and appropriate follow-up with customers.
• Lead investigations into complex product, platform, and customer issues, using structured troubleshooting and analytical techniques.
• Collaborate with internal engineering, product, and support teams to diagnose issues and drive effective resolutions.
• Analyze recurring technical problems and recommend corrective or preventive solutions to improve customer experience and product performance.
• Maintain a high-availability and responsiveness mindset, prioritizing customer-impacting issues and responding within expected service levels.
• Continuously develop technical knowledge across Linux, networking, virtualization, cloud technologies, and security solutions.
• Use scripting and automation where appropriate to improve troubleshooting efficiency and support processes.

Requirements:

• 4+ years of relevant technical support, engineering, or customer-facing technical experience, preferably supporting B2B or enterprise customers.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
• Strong hands-on knowledge of Linux operating systems, which is essential for the role.
• Working knowledge of networking fundamentals, virtualization technologies, and cloud environments.
• Demonstrated ability to diagnose complex technical issues, identify root causes, and develop practical solutions.
• Experience providing technical solutions and support directly to B2B customers or enterprise users.
• Basic scripting knowledge in one or more languages such as Bash, PowerShell, or Python.
• Strong analytical and troubleshooting skills with the ability to work through unfamiliar or complex technical problems.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to customers and internal teams.
• A proactive, customer-focused approach with strong ownership, responsiveness, and follow-through.
• Ability to collaborate effectively with cross-functional and globally distributed teams while also working independently.

Benefits:

• Remote work flexibility with the ability to work from home or in an office environment depending on role and business needs.
• Comprehensive support for employee health, well-being, financial needs, and life beyond work.
• Opportunities to work with innovative cybersecurity, cloud, edge, and zero-trust technologies.
• Exposure to complex technical challenges and enterprise customers across global markets.
• Collaborative environment with experienced cybersecurity and data center professionals.
• Opportunities for continuous learning, technical development, and career growth.
• Flexible workplace approach designed to support employees in doing their best work.
• Inclusive and diverse work environment that values different perspectives and experiences.