Customer Service Agent

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better ". Keeta launched in Hong Kong in 2023 and has already achieved full regional coverage. We are now expanding into the Saudi market, with plans for further global expansion.

The Opportunity

As a Customer Service Agent, you will be the first point of contact for our customers. You will assist them with their orders, resolve any issues that arise during the delivery process, and ensure a positive and memorable experience with every interaction. This role requires excellent communication skills, a patient demeanor, and a deep understanding of our products and delivery logistics.

Responsibilities:

• Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
• Provide detailed information about our products and services.
• Assist customers with order placement, modifications, and cancellations.
• Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
• Resolve any issues related to delivery, payment, or service dissatisfaction.
• Maintain a high level of professionalism and brand alignment in all interactions.
• Collect and report customer feedback to the management team to improve service quality.
• Participate in training sessions to stay updated on product or policy changes.
• Willingness to work in shifts that could be scheduled during a 24 hour window.

• Bachelor's degree required; recent graduates are encouraged to apply.
• 0-1 years of experience; fresh graduates with no prior experience are welcome.
• Saudi national.
• Fluent in both Arabic and English, with excellent communication skills.
• Preferred typing skills of 40 WPM
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-focused attitude.

At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic community that is redefining the food delivery experience!