Customer Support Representative / Telesales executive

Job Summary:

We are seeking enthusiastic, customer-focused individuals to join our customer support team. As a Customer Support Representative at Adroit Synergies Pvt. Ltd., you will be responsible for providing high-quality service to our customers through both inbound and outbound communication channels. You will handle a variety of customer inquiries, resolve issues, and ensure that the customer's experience is seamless and positive.

Key Responsibilities:

Inbound Responsibilities:

• Handle inbound calls, emails, chats, and other customer communications professionally and efficiently.
• Address customer inquiries, provide information on products/services, and resolve issues or concerns.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Identify and escalate unresolved issues to appropriate departments.
• Document customer interactions and update the CRM system accurately.
• Ensure customer satisfaction through timely and effective solutions.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Outbound Responsibilities:

• Make outbound calls to customers for follow-up, surveys, feedback collection, or promotional activities.
• Assist in lead generation, sales support, and customer engagement through proactive outreach.
• Resolve customer issues, ensure account updates, and provide necessary service information.
• Promote products and services to enhance customer experience and retention.
• Meet and exceed outbound call targets and key performance indicators (KPIs).

Key Skills and Qualifications:

• Excellent Communication Skills: Fluent in English (additional languages are a plus).
• Customer-Oriented: Passionate about providing great customer service and building relationships.
• Problem Solving: Ability to troubleshoot, analyze issues, and provide effective solutions.
• Multi-Tasking: Ability to manage several tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software.
• Sales Experience (For Outbound): Prior experience in outbound sales, upselling, or telemarketing is a plus.
• Team Player: Able to collaborate with peers and management to achieve team goals.
• Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules.

Preferred Experience:

• Prior experience in a BPO or call center environment is preferred.
• Experience in inbound and outbound customer service or telemarketing roles.

Educational Requirements:

• Minimum qualification: High School Graduate (12th pass) or equivalent.
• A degree in business, communications, or a related field is a plus.

Working Hours:

• Flexible shifts (Day/Night), including weekends.
• Full-time and part-time positions available.

Compensation:

• Competitive salary based on experience and performance.
• Performance-based incentives and bonuses.

Why Join Us?

At Adroit Synergies Pvt. Ltd., we offer a dynamic and engaging work environment, opportunities for growth, and the chance to work with a talented team. If you are looking to develop your career in customer service, we encourage you to apply.

All your information will be kept confidential according to EEO guidelines.