Remote Customer Support Representative

Jobs for Humanity • English • Bachelor's Degree • 8 months ago
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Salary
$60k – $120k per year
Location
Remote (Germany, Norway)
Employment
Full-Time
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Jobs for Humanity

Jobs for Humanity is a New York based non-profit recruiting organisation founded in 2020 that connects historically underrepresented candidates with employers committed to inclusive hiring. It works with refugees, people with disabilities, neurodivergent candidates, formerly incarcerated people, returning parents and older workers, running job boards, hiring events and coaching alongside advisory work that helps companies rewrite job descriptions and interview processes. The organisation aggregates and reposts a very large number of partner vacancies, which is why it appears as the poster of record on listings that belong to its client employers.
jobsforhumanity.com • HQ: New York, United States • Career Services • Event Management • Events & Ticketing • Job Boards & Aggregators • Recruiting & Staffing • Internet Services • Professional Services • 11-50 employees • Est. 2020

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.

We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.

Responsibilities:

- Manage and lead a team of remote customer support representatives

- Develop and implement customer service policies and procedures

- Monitor team performance and provide coaching and feedback

- Handle escalated customer inquiries and issues

- Analyze customer feedback and implement improvements to enhance customer satisfaction

- Collaborate with other departments to ensure a seamless customer experience

- Manage debt collections and overdue payments for delinquent customers

Requirements:

- Proven experience in a customer support management role

- Excellent communication and leadership skills

- Strong problem-solving abilities

- Ability to work effectively in a remote team environment

- Experience with customer support software and tools

- Bachelor's degree in Business Administration or related field (preferred)

Benefits:

- Competitive salary

- Remote work flexibility

- Health and wellness benefits

- Professional development opportunities

- Proven experience in a customer support management role

- Excellent communication and leadership skills

- Strong problem-solving abilities

- Ability to work effectively in a remote team environment

- Experience with customer support software and tools

- Bachelor's degree in Business Administration or related field (preferred)

Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

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