Network Security Engineer - Netskope Project

Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.

• Job Responsibilities:

  Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

• Check the case queue and clear the cases in it before the end of the shift
• Help customers with Netskope products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner, drive them for a closure
• Take ownership for problem resolution, problem reproduction and escalation.
• Escalate cases to the L2 team whenever required with proper documentation

Technical Skills:

• Excellent Communication Skills.
• Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
• Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
• Familiarity with DLP and Encryption gateways.
• Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
• International Support experience preferable.
• CCNA certification is preferable

Desired Profile:

• Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
• Should have good communication skills
• Have a strong network security experience
• Experience in the IT / ITES sector preferably with expertise in network security domain
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications
• Enjoy challenging and diverse work assignments in a fast-paced environment
• Should consistently achieve business goals in a short time frame

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