Travel Lead Analyst

About the Role

Johnson Controls is seeking a highly motivated and detail-oriented Travel Lead Analyst to directly support the Travel, Credit Card and Meetings Event Global Category Managers, in driving operational excellence and data-led decision-making across our corporate travel program. This role blends travel program operations with analytics, helping drive smarter decision-making through data and managing internal and external relationships. You will work closely with our Travel Management Company (TMC) with a strong focus on performance insights, compliance, travel analytics and program reporting. The ideal candidate brings a balance of business intelligence skills, operational rigor, and stakeholder fluency - serving as a key partner to our preferred travel suppliers, and internal stakeholders across procurement, finance, and compliance

Key Responsibilities

Operational Execution & Stakeholder Engagement

• Serve as a first-line escalation contact for complex booking or travel issues.
• Manage and respond to the generic travel Q&A inbox
• Liaise with our TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.
• Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
• Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training)
• Manage suppliers and support category manager with strategic sourcing implementation
• Support Business Continuity Plans (BCP) by deploying actions such as Financial Assessments, Sustainability Surveys, ensuring contracts are executed, among others.
• Other procurement duties as assigned.

Reporting & Analytics

• Analyze travel and expense trends, policy compliance, and supplier performance to identify savings opportunities and risk areas.
• Deliver monthly reporting packages and insights
• Support quarterly business reviews and ad-hoc requests with data visualizations and key takeaways.

Travel Program Strategy & Compliance

• Track policy exceptions and help recommend adjustments to improve governance and adoption.
• Maintain preferred supplier and rate configurations in travel booking tools.
• Assist in preparing benchmarking materials to support supplier negotiations and sourcing initiatives.
• Monitor KPIs such as policy compliance, traveler satisfaction, and cost per trip.

Operational Execution & Stakeholder Engagement

• Serve as a first-line escalation contact for complex booking or travel issues.
• Liaise with our TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.
• Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
• Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training).

Qualifications

• Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field.
• 2-5 years of experience in corporate travel, T&E program management, purchasing or business operations
• Strong proficiency in Excel and Power BI (or similar data visualization tools).
• Familiarity with SAP Concur or other travel/expense systems preferred.
• Excellent communication and stakeholder engagement skills.
• Ability to thrive in a fast-paced, global matrix environment.