Key Account Manager - hematology

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Key Account Manager (hematology)

Location: Finland (preferably Central or Northern regions)

Full time job

Role Purpose

The Key Account Manager has the primary responsibility for selling to a set of accounts and works to meet sales targets for the product portfolio within their therapeutic area whilst ensuring that all account activities are aligned with Johnson & Johnson’s brand strategy and local customer needs.

The purpose of the Key Account Manager is to maximize the business value, both long-term and short-term, in the designated district by coordinating and optimizing cross-functional interactions with all relevant internal and external stakeholders.

Key Role Activities

• Drive sales and business results in the designated account territory by flawlessly executing the brand plan on account level.
• Maintain and build partnerships in therapeutic area related customer groups.
• Flexibility to shift the amount of resource between activity spent with the Key Accounts and awareness building work in the accounts driving referrals. Distribution of work as deemed appropriate by the TA leadership.
• Flexibility to work across TA’s as deemed appropriate by the TA leadership.
• Act as the product specialist at the customer interface and engage in constant dialogue to create value for patients, customers and Johnson & Johnson.
• Analyze territory sales data and customer insights to develop account plans in alignment with the country business strategy and brand plan.
• Plan sales activities in line with the segmentation and targeting criteria using available sales data and CRM, e.g. iConnect, to allow for greatest possible sales impact.
• Maintain and build partnerships in therapeutic area related customer groups.
• Leverage cross-functional teams and coordinate account activities.
• Interaction excellence and find innovative solutions for stakeholders.
• Share best practices and knowledge with other J&J Key Account Managers within the same and other therapeutic areas.
• Embrace continuous learning to improve sales skills and medical knowledge.
• Conduct business activities in compliance with ethics and legal requirements.
• Enhance the use of multi-channel communication.

Key Compliance Requirements

• Ensures alignment of the all activities with J&J Credo, applicable J&J procedures and policies including but not limited to those related with Health Care Compliance, Clinical Research and Pharmacovigilance, GCPs, Regulatory Regulations and local Legislation;
• Ensures safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs (Standard Operating Procedures) are met and appropriately managed when planning projects, developing materials, executing projects and contracting vendors;
• Ensures HCC and legal requirements (Fair Market Value, Transfer of Value rules, Promotional Materials rules) are fully understood, appropriately managed and complied with when planning projects, developing materials;
• Complies with designated SOP’s and mandatory training for the role (Mandatory Training : MTP Matrix )
• Complete annual Adverse Event and Quality Complaint Reporting Awareness training and HCC/FCPA Awareness training
• Report Adverse Events and Quality complaints in a timely way according to current guidelines/SOP
• Acts in accordance with Johnson & Johnson HCC requirements in interactions with Healthcare Professionals and Government Officials
• If commissioning contractors or third party organisations, perform Due Diligence where applicable, put compliant contracts in place and provide training, ensuring these individuals also act in accordance with Johnson & Johnson HCC requirements when interacting with Healthcare Professionals or Government Officials and ensure reporting of adverse events and quality complaints resulting from such collaborations (as above).

Required knowledge, skills, experience (hard skills)

• Bachelor’s degree or equivalent
• 4-6 years of work experience in comparable roles preferred
• Healthcare, pharmaceutical or similar industry experience preferred
• Strong skills in Microsoft Office required
• Valid driver’s license required
• High proficiency in spoken and written Finnish required
• High proficiency in spoken and written English required

Essential competences (soft skills)

• Strong account management, business acumen and networking skills
• Team player with good interpersonal skills and ability to interact effectively with internal and external stakeholders
• Ability to coordinate cross functional initiatives effectively
• Ability to guide and provide feedback to maximize performance of individuals and/or groups.
• Excellent interpersonal communication skills with individuals as well as group audiences to present complex subjects
• Ability to leverage digital communication channels
• Externally focused, excellent presentation skills, results-oriented
• Ability to create an atmosphere of trust and mutual respect both internally and externally
• Seeing the big picture whilst also being very analytical and with an eye for details as needed
• Ability to think out-of-the-box and propose creative solutions to meet customer needs

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.