Product Specialist, Surgery

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Job Description:

The Product Specialist, Surgery will be responsible for driving sales growth, customer engagement and portfolio adoption across designated accounts in Singapore.

In this field-based role, you will work closely with surgeons, nurses, operating theatre teams, procurement stakeholders and other healthcare professionals, combining commercial excellence with strong clinical and product knowledge.

You will develop strategic account opportunities, support customers in the clinical environment, provide product education and case support, and help healthcare professionals confidently and effectively use our Wound Closure solutions.

This is an exciting opportunity for someone who enjoys being close to customers, working in a surgical environment and translating clinical needs into meaningful commercial opportunities.

Key Responsibilitie s

Sales & Account Management

• Achieve or exceed assigned sales, growth and market-share objectives for the portfolio across designated accounts.
• Develop and execute targeted account plans, including stakeholder mapping, opportunity prioritisation, usage analysis and account-growth initiatives.
• Identify opportunities to increase portfolio adoption, customer penetration and profitability across assigned institutions.
• Maintain accurate sales forecasts, opportunity pipelines, customer records and activity updates to support effective territory management.
• Monitor account performance, competitive activity and changing customer needs, translating insights into appropriate commercial actions.

Customer & Clinical Engagement

• Build trusted, long-term relationships with surgeons, nurses, operating theatre personnel, procurement teams and other key decision-makers and influencers.
• Understand customer needs and clinical workflows, translating them into relevant portfolio solutions and value propositions.
• Provide product demonstrations, in-service education, clinical training and procedure support to enable the safe, appropriate and effective use of the portfolio.
• Develop strong clinical credibility and become a trusted resource for customers across the assigned accounts.

Portfolio Growth & Market Development

• Support product evaluations, formulary and listing activities, tenders and contracting processes in partnership with Sales, Marketing, Commercial Education and other cross-functional teams.
• Support the introduction and adoption of new products and solutions within assigned accounts.
• Gather customer and market insights to help identify opportunities for portfolio development, competitive differentiation and business growth.
• Manage product samples, demonstration materials and sales-related expenses responsibly and in line with approved budgets and company policies.

Capability & Cross-Functional Collaboration

• Continuously strengthen knowledge of surgery, wound closure techniques, clinical evidence, products, selling capabilities and the competitive landscape.
• Collaborate effectively across Sales, Marketing, Education and other functions to deliver a strong and consistent customer experience.
• Share customer insights and market intelligence with internal stakeholders to help strengthen commercial strategies and execution.
• Conduct all activities in accordance with Johnson & Johnson policies, regulatory requirements, quality standards and healthcare compliance expectations.

Qualifications

Education

• Bachelor's degree in Science, Nursing, Business or a related discipline.

Experience & Capabilities

Required

• Excellent interpersonal, communication, presentation and relationship-building skills.
• Strong customer orientation with a high degree of ownership, initiative and drive to deliver results.
• Ability to quickly learn, understand and confidently communicate clinical and technical information.
• Comfortable working in operating theatre and hospital environments, including providing procedure support when required.
• Strong organisational skills with the ability to manage multiple customer priorities and account activities independently in a field-based environment.
• Ability to collaborate effectively within a cross-functional and matrix organisation, including Sales, Marketing, Education and other business partners.
• Comfortable working in a diverse, multicultural environment and engaging with stakeholders at different levels.
• Flexibility to support customer and procedural requirements outside standard office hours, including occasional weekends.

Preferred

• 1 to 3 years of experience in sales, clinical support or account management, preferably within medical devices, healthcare or a hospital environment.
• Previous exposure to surgical products, wound closure solutions or operating theatre customers is advantageous.
• Demonstrated success in achieving sales objectives or delivering measurable improvements in customer or account performance.

What Will Make You Successful

You will thrive in this role if you are customer-focused, commercially driven and comfortable working in a clinical environment.

You enjoy being in the field, developing relationships and understanding what matters to healthcare professionals. You are equally comfortable discussing business opportunities with procurement stakeholders and supporting clinical conversations with surgeons and operating theatre teams.

Most importantly, you bring curiosity, resilience, strong relationship-building skills and a drive to deliver results, while putting customers, patients, integrity and compliance at the centre of how you work.

Location & Working Environment

This position is based in Singapore and is primarily field-based, with regular travel to assigned hospitals and customer sites.

The role involves working within operating theatre environments and may occasionally require customer or procedure support outside standard working hours, including weekends.

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