Data Centres Service Ops Mgr 1

Job Summary

We are looking for an experienced Data Centers Operations Manager - HVAC to manage key Data Centre customer service accounts located in AP and Telangana region. This position provides leadership on post-installation service operations in the region. The role requires sound domain expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts.

Key Responsibilities

Service & Account Management

• Manage end-to-end service delivery for assigned HVAC service accounts, including Warranty services, Annual Maintenance Contract SLA adherence, Operations and Maintenance along with break-fix contracts.
• Act as the key point of contact for Data Centre customers in the region, ensuring timely resolution of service issues and escalations.
• Build and maintain long-term customer relationships to enhance retention and repeat business.
• Ensure compliance with service level agreements (SLAs) and contractual obligations.

Operational Excellence

• Plan and oversee preventive and corrective maintenance activities for HVAC systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS interfaces, etc.).
• Ensure optimal uptime, system performance, and energy efficiency of HVAC installations.
• Coordinate with internal teams including service engineers, service sales engineers, Tech support / Global Engineering / Factory teams, subcontractors and supply chain.
• Implement best practices in safety, quality, and statutory compliance.

Financial & Commercial Management

• Own P&L responsibility for assigned service accounts.
• Monitor service revenue, cost controls, margins, and billing cycles.
• Support renewals, upselling, cross-selling of service contracts, retrofits, and upgrades.
• Prepare and track budgets, forecasts, and MIS reports.

Team Leadership

• Lead, mentor, and develop a team of service engineers and supervisors.
• Ensure proper manpower planning, training, performance reviews, and skill enhancement.
• Drive a culture of accountability, customer focus, and continuous improvement.

Customer Satisfaction & Growth

• Conduct periodic service reviews and performance meetings with customers.
• Identify opportunities for improvement, modernization, and value-added services.
• Handle customer audits, technical discussions, and high-level negotiations when required.

Desired Candidate Profile

Education

• Bachelor’s Degree in Mechanical / Electrical Engineering (mandatory)
• MBA or Postgraduate qualification in Operations or Management (preferred)

Experience

• 9-15 years of experience in HVAC service operations and account management
• Proven experience handling large service contracts, key accounts, and multi-site operations
• Strong exposure to commercial buildings, IT parks, hospitals, malls, Data Centre HVAC systems

Technical Skills

• Strong knowledge of HVAC systems, controls, and service lifecycle
• Understanding of AMC/O&M contract structures and SLA management
• Familiarity with safety standards, statutory norms, and quality systems

Behavioral & Leadership Skills

• Strong customer-facing and communication skills
• Excellent problem-solving and decision-making ability
• Commercial acumen and financial understanding
• Ability to lead cross-functional teams and manage multiple priorities

Key Competencies

• Customer Relationship Management
• Service Delivery Excellence
• Financial & P&L Management
• Team Leadership & Development
• Contract & SLA Management