Director, IT Infrastructure and Platform Operations

Job Summary

The Director, Infrastructure & Platform Operations leads the strategy, engineering, maintenance, security, and operation of Cambridge’s enterprise infrastructure and shared technology platforms. The position is accountable for reliable, secure, scalable, and recoverable cloud and on-premises services, including data center infrastructure, compute, storage, virtualization, network connectivity, end-user computing and service desk services, backup and recovery, observability, platform automation, and infrastructure lifecycle management.

Key Deliverables and Responsibilities

This position provides direct and indirect leadership for infrastructure and platform operations associates, contractors, consultants, and managed service providers. Responsibilities include workforce planning, recruitment, coaching, performance management, succession planning, professional development, resource allocation, and organizational effectiveness.

Leadership and Partnership Expectations

· Advises senior technology and business leaders on infrastructure risk, investment priorities, service health, and operational readiness.

· Creates transparent governance for demand, prioritization, lifecycle decisions, changes, exceptions, and service performance.

· Leads major incidents and executive communications with clear ownership, facts, decisions, business impact, and follow-through.

· Builds strong partnerships across architecture, engineering, application delivery, cybersecurity, service management, finance, procurement, and business teams.

· Uses data to identify trends, remove recurring failure patterns, improve customer experience, and direct investment toward the highest-value outcomes.

· Promotes disciplined change, documentation, knowledge management, cross-training, and succession planning to reduce key-person dependency.

Leadership Competencies

· Strategic thinking

· Executive communication

· Influencing without authority

· Financial management and vendor negotiation

· Change leadership and organizational development

· Risk-based decision making

What We Are Looking For

· Significant progressive leadership experience in infrastructure and platform operations, including leadership of managers and multidisciplinary technical teams responsible for business-critical services.

· Demonstrated experience establishing service ownership, operational metrics, service-level objectives, monitoring, incident and problem management, capacity planning, lifecycle management, and resilience practices.

· Demonstrated experience directing data center operations, infrastructure lifecycle management, preventive maintenance programs, patch and vulnerability management, technology refresh planning, and service continuity practices.

· Demonstrated experience managing vendors, contracts, operating and capital budgets, forecasts, and infrastructure investment decisions.

· Broad working knowledge of cloud platforms, networks, compute, storage, virtualization, backup and recovery, identity dependencies, automation, observability, and IT service management.

· Ability to build roadmaps, business cases, and executive communications that connect technical decisions to business outcomes.

· Proven ability to lead through complex incidents, competing priorities, organizational change, and modernization initiatives.

· Strong communication, judgment, collaboration, and stakeholder-management skills.

Preferred Qualifications

· Education: Bachelor’s degree in information technology, engineering, computer science, business, or an equivalent combination of education and relevant experience.

· Industry: Experience operating in financial services or another regulated, risk-sensitive environment is preferred.

· Cloud and infrastructure: Demonstrated experience with Azure or comparable enterprise cloud platforms, hybrid-cloud architecture, virtualization, storage technologies, and enterprise infrastructure services.

· Networking: Working knowledge of DNS, DHCP, load balancing, SD-WAN, VPN, and enterprise networking.

· Automation: Experience with PowerShell, Python, Terraform, Bicep, Git, or comparable automation and infrastructure-as-code tools.

· Observability: Experience with Dynatrace, Azure Monitor, Log Analytics, SIEM integration, or comparable enterprise monitoring and telemetry platforms.

· Service operations: Experience with ITIL-aligned processes, ServiceNow or comparable service-management platforms, change management, and problem management.

· End-User Computing and Service Desk: Experience leading enterprise desktop management and help desk operations, including endpoint provisioning and lifecycle management, patching and software distribution, endpoint security, service request and incident management, knowledge management, service-level performance, and continual improvement of the employee support experience.

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance

• Vacation/sick time

• 401K retirement plan with company matching program

• Eleven paid holidays

You can find more details about our comprehensive benefits package here.

Cambridge Overview:

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.