Administrative Assistant
Relentless Recovery is a high volume Collateral Recovery Agency servicing all of Ohio. We are a team that takes pride in the culture, forward thinking strategy, and the positively charged environment that exists here. We are a leader in the recovery industry and we are growing. Due to this growth, we are now interviewing mature, responsible people with clean driving records.
Responsibilities
Keep track of appointments, delivery times, and transport information
Complete Appointment Logs, Transport Logs, spreadsheets and Qualify Cars
Operate the Customer Service window, completing Customer Property Pick-ups and Redemptions
Service all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skills
Set appointments for redemption and personal property pick-up
Record daily deliveries and shipments to reconcile inventory
Use software to monitor demand and document characteristics of inventory
Use designated machinery to cut keys for vehicles
Assist and support the Lot Technicians when needed
High School diploma or equivalent required
1-2 years’ relevant customer service experience - automotive field, warehouse, recovery or collections preferred
Strong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment
Working knowledge of the repo process, account handling, and vendor communication preferred
Have a familiarity with collection and lienholder processes, filings, and documentation highly desired
Detail oriented and the ability to multi task
Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills
Ability to work with a diverse customer and workforce population
Assertive individual with effective investigative and follow up skills
Willingness to work overtime as needed
Achieve deadlines and prioritize workload for adherence to strict time deadlines
Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
Work and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team.
Physical Requirements:
Ability to sit or stand long periods throughout the day
Use a computer and telephone
Able to communicate verbally and in writing
Must be able to pass a background check.
All your information will be kept confidential according to EEO guidelines.