IT Support Engineer (Weekends Required!)

The Opportunity

You'll be the first point of contact for IT at our warehouse locations, as well as supporting wider company staff beyond the pharmacy and warehouse environment - keeping devices, printers, scanners, and people working.

It's a hands-on, on-site role suited to someone early in their IT career who wants to learn fast in a busy operational environment, with real ownership from day one and a clear path to grow. Because the warehouse dispatches on weekends, this role includes a mandatory weekend rota - weekend cover is the core reason the role exists, so it's a firm requirement rather than an occasional extra.

What you'll do

• First-Line On-Site Support: Act as the main contact for warehouse and office staff logging, triaging, and resolving day-to-day IT issues, and escalating complex matters to the wider Group IT team.
• Device Management: Set up, configure, and enrol laptops and workstations, managing devices through our MDM solutions.
• Hardware & Operations: Support warehouse-specific hardware, including handheld scanners, barcode readers, label and thermal printers, and packing-station equipment to keep dispatch running smoothly.
• Troubleshooting: Resolve everyday connectivity, peripheral, and printing issues across the site.
• Identity & Access Management: Handle user account administration in Google Workspace (creating, suspending, and troubleshooting accounts and groups).
• Lifecycle & Onboarding: Own starter and leaver IT setups on-site, preparing devices and accounts for new joiners and securely recovering equipment from leavers.
• Asset & Stock Control: Maintain accurate records for IT asset management and manage consumable stock levels (devices, peripherals, printing labels).
• Weekend Operational Cover: Provide responsive IT cover during weekend dispatch operations, prioritizing any issues that would otherwise block fulfilment.
• Security & Compliance: Adhere strictly to security and compliance practices in a regulated, and security focused environment handling sensitive data.

What we are looking for

Essential Criteria

• Experience: At least two years of hands-on experience in an IT support role  either through an IT apprenticeship or in a service-desk / first-line position.
• Technical & Hands-On Focus: Comfortable with the physical, deskside side of support (troubleshooting hardware, warehouse equipment, and local infrastructure), not just remote or phone-based ticketing.
• OS & Hardware Proficiency: Working grasp of Windows and/or macOS, with confidence troubleshooting common hardware and peripherals.
• Soft Skills: Clear, friendly communication and a calm, methodical approach when working in a fast-paced environment.
• Availability: Willingness and full availability to work the required weekend rota (non-negotiable).
• Physical Capabilities & Location: Comfortable with the physical aspects of the role (setting up, moving, and racking equipment) and being based fully on-site.
• Eligibility: Right to work in the UK.

Desirable Criteria

• Exposure to Google Workspace administration.
• Experience with MDM platforms (Kandji, Jamf, or Microsoft Intune).
• Prior experience working within a warehouse, logistics, or operational environment.
• Familiarity with modern ticketing and service-desk tools.
• Basic networking knowledge (Wi-Fi access points, network switches, cabling).
• CompTIA A+ or a similar entry-level IT certification.

What we offer

• Competitive salary
• Private medical insurance
• Gym and wellness benefit via Wellhub
• Cycle to work and electric car salary sacrifice schemes
• 25 days holiday, plus bank holidays, and generous parental leave and flexible working
• A fun and friendly working environment with motivated colleagues working towards the same goal
• A genuinely early seat at one of the most promising scale-ups in healthcare

Career Growth

This role represents a genuine entry point into our global IT function. You will be actively supported against our internal IT Career Framework, with a structured path to progress as an IT Engineer as you expand your technical breadth and take on more independent, complex responsibilities across the group. To support your career development and team connection, the role includes dedicated time to work one day per month at our UK HQ.

Interview process

We aim to move quickly and will give you a decision at every stage.

• Application review - we read every application and respond within one week.
• Screening call, 15 mins (virtual) - with the Recruiter
• Hiring Manager interview, 30 mins (virtual) - with our Head of IT
• Final Stage interview (on-site) --- with our Head of IT & a senior member of our Pharmacy team

Relevant Search Terms & Keywords:

1st Line Support Engineer, Service Desk Analyst, On-site IT Support Technician, IT Operations Specialist, Google Workspace, MDM (Jamf, Kandji, Intune), Thermal Printer Support, Barcode Scanner Setup, Desktop Support, Logistics & Warehouse IT, Asset Management, Desktop Hardware.