Executive Account Manager

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

The Account Executive is responsible for managing and expanding a portfolio of strategic clients at Jolera. Working independently and with a long-term vision, this role leads complex consultative sales cycles, develops structured account plans and contributes directly to the company's ARR/MRR growth within a B2B technology and managed services context.

Key Responsibilities:

• Take ownership of a portfolio of strategic clients, with a focus on retention and growth
• Define and execute structured account plans geared towards revenue growth
• Identify and develop opportunities for upsell, cross-sell and expansion within the portfolio
• Lead consultative sales cycles involving multiple stakeholders, including C-level executives
• Ensure alignment between the client, pre-sales and delivery teams for frictionless execution
• Manage the pipeline rigorously and predictably, with regular reporting to leadership
• Actively contribute to the team's ARR/MRR targets and retention rates
• Represent Jolera at high-value meetings, events and negotiations

People Management:

• This role does not involve direct people management, though it may coordinate pre-sales resources in the context of proposals

Financial Responsibility:

• Responsible for meeting individual revenue targets (ARR/MRR). Direct involvement in managing commercial proposals and contract negotiations with strategic clients

Key Performance Indicators (KPIs):

• Sales target achievement (%)
• Portfolio retention and growth rate (Net Revenue Retention)
• Volume and quality of the managed pipeline
• Number of converted upsell/cross-sell opportunities
• Customer satisfaction (CSAT / NPS)

Requirements

Required Qualifications:

• Degree in Management, Engineering, Technology or a related field Certifications in technology areas (cloud, cybersecurity, infrastructure) are an advantage

Experience:

• 3+ years' experience in B2B sales roles, preferably in IT or technology
• Proven track record of meeting and exceeding sales targets
• Experience in managing strategic accounts and complex sales cycles

Skills & Competencies:

• Knowledge of Managed Services, Cloud, Cybersecurity or Infrastructure (preferred)
• Familiarity with recurring revenue models (MRR/ARR)
• Ability to navigate enterprise organizations and multi-stakeholder environments

Soft Skills:

• Strong negotiation and influencing skills
• Strategic thinking combined with disciplined execution
• Autonomy, accountability and a results-oriented approach
• Clear and assertive executive communication

Tools/Software:

• CRM (Salesforce or equivalent)
• Microsoft 365
• Pipeline management and forecasting tools

Benefits

Career Path/Progression:

• This role offers the opportunity to progress to Senior Account Manager. Lateral moves are possible into Business Development or Partner Sales

Work Environment & Conditions:

• Model: Hybrid
• Hours: Monday to Friday, with flexibility for client meetings
• Travel: As required by the client

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.