Client Success Manager

Job Description:

Client Success Manager

Jonas Club

Markham, ON

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries.

POSITION

The Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals. This role serves as the primary post-sale contact for assigned clients, working cross-functionally to deliver a seamless and impactful customer experience. The Client Success Manager contributes directly to revenue retention, expansion and client satisfaction across their portfolio. The salary range for this role will be between $65,000 - $75,000 CAD.

JOB RESPONSIBILITIES:

• Own the end-to-end customer lifecycle, driving adoption, engagement, and value realization.
• Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.
• Conduct regular value and goal alignment conversations with clients, including leading or supporting strategic account reviews with the Territory Client Managers.
• Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.
• Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.
• Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.
• Identify opportunities for product expansion and additional value creation within client organizations.
• Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes.

JOB QUALIFICATIONS:

• Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
• 2 - 5 years of Customer Success, Account Management, or related client-facing experience in SaaS or enterprise software, with a proven ability to manage mid-market or enterprise accounts.
• Strong relationship-building and stakeholder management skills, including comfort influencing at the executive level.
• Technical proficiency with software systems, including the ability to understand product capabilities, interpret usage/health data, and connect them to business value.
• Excellent communication skills, both written and verbal, including experience leading presentations or strategic conversations.
• Ability to prioritize and manage multiple accounts in a fast-paced environment.
• Familiarity with Salesforce (or another enterprise CRM system).

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.